What is the Houzz Return Policy?

The Houzz Return Policy allows customers to return most items within 30 days of delivery for a refund. To initiate a return, users must fill out a Return Form on the Houzz website. Once approved, users will receive a Return Authorization Number, which must be included in the return package. The item must be in its original condition and packaging to be eligible for a refund. However, certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective. Return shipping costs are the responsibility of the customer, except in cases where the item is damaged or defective. Customers can contact Houzz's customer support for any additional questions or concerns regarding the return process.