Kathleen Dreyer, I have back order of tub filler Friedrick free standing single lever...

GetHuman763463's customer service issue with Houzz from June 2018

Help with my Houzz issue
The issue in GetHuman763463's own words
Kathleen Dreyer, I have back order of tub filler Friedrick free standing single lever faucet . I cannot find a phone number for you all anywhere on any website I just need to know the status of this back order. It was a replacement for one that came in and it’s very scratched. All I received was an email for the order and to toss the one that I had and then when I called back because I didn’t receive it the second guy in customer service told me it was out of stock
GetHuman763463 did not yet indicate what Houzz should do to make this right.
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How GetHuman763463 fixed the problem
Parts from filler were outsourced. Didn’t match I recently learned the hard way that rubbed oil bronze is a different color from every manufacturer. I tried to get a replacement of a scratched actual tall filler and they’re out of stock there’s an issue with the company between them and have and my plumbers were here and I had to put in the scratched one for good . I requested a refund and got it
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Houzz

Customer service issue
Reported by GetHuman763463
Jun 8th, 2018 - 6 mons ago
I have an issue with Houzz too
Fixed
GetHuman763463 shared how to fix
Seen by 8 customers so far
Similar issue to 192 others
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Timeline
GetHuman763463 started working on this issue
Jun 8th 4:03pm
GetHuman763463 indicated the issue is not fixed yet.
Jun 8th 10:17pm
GetHuman763463 indicated the issue is not fixed yet.
Jun 8th 10:28pm
GetHuman763463 confirmed the issue is fixed. Hooray!
Jun 8th 10:43pm
GetHuman763463 confirmed the issue is fixed. Hooray!
Jun 8th 10:52pm