Impossible to contact directly- why are they hiding?

GetHuman4869815's customer service issue with House of Fraser from May 2020

Help with my House of Fraser issue
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The issue in GetHuman4869815's own words
Contact house of Fraser as returns paid by customer yet item faulty so legally should not be returned at customers own cost! No one else insists on this- always give free returns. Impossible to actually contact company. No replies to any emails. ... BOOM Metallic **Product Code: AD***********...sandals have several faults...i will be returning them but I have been in isolation due to C-** and so this is a bit late. They are un worn and still attached to eachother. **i have tried contacting you on your on line contact firm but it doesn't work.**However i have taken photos of the several faults and will include in parcel- I have read up and although I have to pay the returns I will be expecting a refund of my delivery charges due t it being faulty- please confirm.**thank you
House of fraser need to learn about good customer service. What are they frightened of? Why make it impossible to contact them via email etc?
Refund of my item and my return postage. Also would really appreciate a response to my emails
Off and on for at least ** years
Contact form on webiste. Emails
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House of Fraser

Contact house of fraser to discuss refund of postage
Customer service issue
Reported by GetHuman4869815
May 26th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 1696 others
0 customers following this

Timeline

GetHuman4869815 started working on this issue
May 26th, 2020 9:31am