House of Fraser Customer Service Issues

I am reaching out to House of Fraser to request a new working Voucher Code to successfully complete my Order and redeem the £25.00 value on my Voucher. Despite numerous attempts, the current Voucher Card No. [redacted][redacted] is not being recognized and I am unable to redeem it. The Voucher is set to expire on 09th January [redacted], so I urgently require assistance from House of Fraser to resolve this issue promptly. Please provide guidance on the next steps to take. Thank you, Mavis D.

I placed an order for a DKNY stretch puffa jacket in Thistle on Friday, January 3rd. The jacket cost £[redacted] plus £4.99 for shipping. I received an order acknowledgment but have not yet received the confirmation email or the dispatch notification, so I don't have an order number. The delivery is scheduled for tomorrow, January 8th, and the payment has been deducted from my bank account. I hope to receive confirmation of the order soon. Living in a rural area has caused delivery issues in the past, especially during the busy Christmas period, and I am unable to track the shipment. Thank you, Olwen Williams.

I am incredibly disappointed after my recent experience with a holiday purchase. I ordered the rose gold ghd set for £[redacted] with a £5 delivery charge over a week ago. The payment was deducted from my bank account, and I received an email confirming my order. However, a few days ago, I received another email stating that the item is out of stock. I am still waiting for the refund to reflect in my account, which prevented me from purchasing it elsewhere, missing out on other discount offers. I am frustrated that the company accepted the order without having the product available. I have tried contacting them through multiple emails, but I have not received any responses. The lack of communication and service is truly disappointing.

Hello, I have sent five messages using the contact form but have not received any replies. On December 17th, I placed an order for pay and collect. I am still waiting for the order to be fulfilled or at least for some communication from your side regarding this matter. Despite my attempts, I have not heard anything and am starting to lose hope of ever receiving any updates. I have also diligently checked my junk email folder just in case your correspondence ended up there accidentally. This order was intended as a Christmas present, and its delayed arrival is becoming increasingly concerning. Thank you, L. Bagnall

I placed an order on Boxing Day and received it on January 2nd, [redacted]. I tried on the Ottoman jacket but the arm length was too short. I returned the item on January 4th. However, since then, I haven't received a refund or any confirmation email. I contacted Royal Mail, and they suggested I reach out to you as you should have received the return by now. I would appreciate an email or call as I am feeling a bit concerned. This is my first time ordering online from House of Fraser, and my return experience has not been great so far. I hope for a quick and efficient resolution to receive my refund. Order reference: HOF[redacted][redacted] Kind regards, Saima

I purchased a Muddy Fox bike which was supposed to arrive by 13/1/[redacted] but was delayed until 15/1/[redacted]. When it finally came, it was green instead of pink as ordered. As I began assembling it, I discovered that the front forks do not fit the wheel; they are too narrow. This is very disappointing, especially for my 7-year-old daughter, who was looking forward to her birthday gift. I've assembled many bikes before, so I know it's not just an assembly problem. I am extremely unhappy with this situation and hope to hear from you soon for a resolution. Thank you.

Dear House of Fraser, I am extremely disappointed to hear that you have reversed your no-fur policy. The cruelty involved in fur production, where animals endure unimaginable suffering, is simply unacceptable. I urge you to reconsider your decision and reinstate the no-fur policy to align with the values of your customers. Sincerely, Annette

Hello, my name is Annette and I am a House of Fraser customer. I am disappointed to hear that House of Fraser has reversed its no-fur policy. The treatment of animals on fur farms is abhorrent, with creatures suffering in cramped cages before being brutally killed. Reintroducing fur products is a step backward for the company and goes against the values of many people in the UK. I urge House of Fraser to reconsider and reinstate their no-fur policy to align with the desires of your customers. Thank you.

Hello, my name is Annette, and I am a customer at House of Fraser. I am reaching out to express my disappointment regarding the recent news of House of Fraser reverting its no-fur policy. The cruel methods used in fur production, such as confining animals in small cages and subjecting them to inhumane treatment, are deeply troubling. House of Fraser's decision to sell fur again contradicts the ethical values many in the UK uphold. I urge House of Fraser to reconsider this regressive move and reinstate the no-fur policy to align with the sentiments of your customers. I have previously written to you about this issue but have not received a response yet.

I purchased a shirt from your store and paid for expedited delivery for an urgent meeting. However, the shirt did not arrive on time as they couldn't locate my address. I tried to contact customer service but only reached automated systems. I had to buy a shirt elsewhere, making me late and unprepared for my meeting. The next day, I received a text saying the shirt was delivered, but it wasn't at my house, and someone signed for it. I am frustrated, feeling like a victim of fraud. I request resolution with the shirt delivered and a refund for the inconvenience caused. If not resolved, I will involve my legal team, but I prefer an amicable solution. Looking forward to hearing from you soon. Thank you,Raina D.

I recently purchased Pravda sunglasses from this store and needed them adjusted for size. The manager suggested I travel from Bournemouth to Southampton at my own expense for a minor adjustment, without providing any contact details of the head office. His behavior was unacceptable; he rudely shouted at me as I left. This treatment is not what I expected after spending a significant amount on these sunglasses. The shop assistant also lacked English skills and was rude. I am disappointed by the poor customer service and unprofessionalism displayed. It's no wonder this store may be shutting down.

Good afternoon, I would like to bring to your attention the tracking number above provided by Hermes delivery services. Hermes claims that my package was delivered to a neighbor at number 18 and signed for by someone named Sandra. However, I have checked with all my neighbors, and no one has received my order. There is no one by the name of Sandra in my neighborhood, and I find it concerning that someone unknown signed for an order worth over £[redacted]. I believe it is unacceptable for Hermes, given their poor reputation, to allow such discrepancies. I urgently need this situation resolved. Despite my attempts to contact Hermes, I have not received any assistance due to their lack of customer service. I have attached pictures for further clarification. Kind regards, Carly

I made a purchase on Friday at 10:45 and selected next day delivery for two items, which were meant for a birthday gift. I used order number HOF [redacted][redacted]. However, the order did not arrive on Saturday as expected. I got a text message yesterday, and I had to come back home for the delivery. Since the next day delivery service I paid for was not fulfilled, I am requesting a refund. I also believed there would be no charge for orders over £50. I have previously sent an email regarding this issue and only received an automated response asking me to track my order.

Hello, I have a problem. Two years ago, I received a lump sum from an accident fund. My husband inherited his mother's house, and I wanted to buy a house for myself. However, he suggested we stay in his mother's house and fix it up. I even built a separate entrance because his mother wanted to live outside the main house. I used my money to pay off the remaining balance on the bond and renovate the house. I feel like they have taken advantage of me because now I want my money back, but they are reluctant to give it back. What should I do to retrieve my money from the house so I can find a place for my three kids?

I placed an order last night around 8:30 pm, but the receipt I got looks different from usual. This one doesn't include any images of the items I purchased, and it's missing the logo and tracking information. I'm feeling anxious because I haven't received any other confirmation since then to verify its authenticity. Can someone assist me with this issue? The order number is HOF[redacted][redacted]. Thank you. - N. Annet Kayizzi.

Subject: Order Inquiry - Urgent Hello, I ordered a special delivery through DPD, but it did not arrive as scheduled yesterday. I contacted DPD, and they informed me that they did not receive the parcel for delivery. My DPD reference number is [redacted][redacted]. I urgently need this order for a family wedding. I paid £7.99 for DPD special delivery, which was not fulfilled, and I would like a refund for this service. Please provide me with an update on the whereabouts of my order and an estimated delivery date. Thank you, E.P.

I received an email from House of Fraser confirming my successful online registration. I clicked on the 'Shop for Men' link, which took me to their website. While adding items to my bag, I faced an issue during checkout that required me to sign in again. Despite using the correct email and password, I couldn't sign in. I've tried contacting their Customer Services multiple times as suggested on their help pages but haven't had any success. The web chat wasn't working, and I couldn't find a customer service phone number on their website. It's frustrating not being able to access my account, and I hope House of Fraser can address this promptly to keep me as a customer.

I am disappointed with the handling of my return at Lakeside. When I tried to exchange an Adrianna Papell dress, I was informed that it was out of stock. They offered a voucher for store credit instead. Upon returning home, I realized the information was incorrect, so I reordered the same dress in a smaller size, which now fits well. I am now seeking a full refund, including the postage fees that I had to pay twice due to the store's staff mistakes.

Subject: Delivery Issue for Table Tennis Table Order I am writing to address an issue regarding an order I placed online for a table tennis table, 4 bats, and balls on 26 March [redacted]. Despite being in isolation at home, we found the bats and balls had been thrown over our gate on 28/03, while the table was not delivered as indicated by our Hermes Tracking Number: [redacted][redacted]. Despite attempts to contact House of Fraser through their online form, I have been unable to resolve this issue. This situation has left us frustrated and with a £[redacted] table tennis table paid for but undelivered. I urge for prompt assistance in delivering the missing item. Thank you, T. Earwaker

This morning, on the 2nd of April, I spoke with Arrow XL and they informed me that my order is marked as 'awaiting stock' from House of Fraser. This is different from what I was previously told via email by House of Fraser on the 20th of March, where I was informed that the courier had picked up my order. They suggested that I follow up with House of Fraser about the order status and its delivery timeline. I am frustrated because I received conflicting information from both House of Fraser and Arrow XL. I placed the order on the 17th of March, and it is now the 2nd of April, which is 16 days later, and I have yet to receive the order. I understand that delivery delays happen, but I am mainly annoyed by the lack of clear and consistent communication.