I made a reservation online. When the clerk at the front office saw it she told me I wa...

GetHuman-easongin's customer service issue with Hotwire from November 2018

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The issue in GetHuman-easongin's own words
I made a reservation online. When the clerk at the front office saw it she told me I was already covered for the dates of my reservation. I have called customer service * times one rep said the dates will be changed. So I called back to see if the dstes were changed to Dec *-* and the second rep said it was completely cancelled and I will get a refund in * days well I still need a reservation for Dec * -* and now all the money for a reservation wont get back on my card for several days and its a big inconvenience
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Customer service issue
Reported by GetHuman-easongin
Nov 30th, 2018 - 6 mons ago
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GetHuman-easongin started working on this issue
Nov 30th, 2018 4:47am