Good evening, I have enjoyed Hotwire's service and rates in the past. Unfortunately, d...
GetHuman-lhhelm's customer service issue with Hotwire from June 2018
Help with my Hotwire issue
GetHuman-lhhelm's next move: talk to Hotwire when they open (we'll send a reminder).
Hotwire's call center is closed now. We will text or email GetHuman-lhhelm when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-lhhelm can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-lhhelm may need:
Name, Itinerary number, Phone number, Email address, and Billing address
The issue in GetHuman-lhhelm's own words
Good evening, I have enjoyed Hotwire's service and rates in the past. Unfortunately, despite spending more than an hour, multiple login logout attempts with three different browsers and two different credit cards this evening (June **, ****), I was unable to book our reservation for an anniversary trip.**The credit cards in question are all valid and have no issues with other purchases.**We are a bit disappointed at what appears to be technical issues with Hotwire's site and the time wasted in unsuccessfully attempting to book our reservation. **Assistance and some compensation for the wasted time would be greatly appreciated.**Many thanks,**Luke & Lisa Helm
GetHuman-lhhelm did not yet indicate what Hotwire should do to make this right.
I have an issue with Hotwire too
How GetHuman-lhhelm fixed the problem
We are waiting for GetHuman-lhhelm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.