I booked a hotel room and when we drove to the hotel to check in the employee told us...

GetHuman-beebsbun's customer service issue with Hotwire from June 2018

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The issue in GetHuman-beebsbun's own words
I booked a hotel room and when we drove to the hotel to check in the employee told us (very rudely) that it was booked for the following day. He was not helpful at all and was raising his voice saying “I don’t help. I don’t help.” After asking for a refund and if he had a room for the night he continued to say that he wouldn’t help. I believe I deserve a refund for this bad service and the fact that I booked the hotel for that night and when I got there he said it was for the following night.
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Hotwire

Customer service issue
Reported by GetHuman-beebsbun
Jun 5th, 2018 - a yr ago
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Seen by 9 customers so far
Similar issue to 374 others
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GetHuman-beebsbun started working on this issue
Jun 5th, 2018 7:56pm
GetHuman-beebsbun indicated the issue is not fixed yet.
Jun 5th, 2018 10:42pm
GetHuman-beebsbun indicated the issue is not fixed yet.
Jun 6th, 2018 1:43am
GetHuman-beebsbun indicated the issue is not fixed yet.
Jun 7th, 2018 7:50pm
GetHuman-beebsbun indicated the issue is not fixed yet.
Jun 7th, 2018 8:52pm
GetHuman-beebsbun indicated the issue is not fixed yet.
Jun 8th, 2018 9:42pm
GetHuman-beebsbun indicated the issue is not fixed yet.
Jun 9th, 2018 1:35pm