We want our money back from Juan Velasquez at JV pool plastering in Dallas. Promised pool restoration by June ** for big celebration with lots of people. Invitations were sent out. Have now had to cancel because pool not completed. Juan is now avoiding our phone calls.

GetHuman-jackede's customer service issue with HomeAdvisor from June 2018

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The issue in GetHuman-jackede's own words
Have pool restoration by June ** celebration. ... You advised JV pool plastering in Dallas. Service has been absolutely horrible-worst I have ever had. Nothing but broken promises-lies. A * day project and promise not done ** days later. Had to cancel big event because project not finished. Never ever use or recommend this company.
They realized everything but worked fewer days than they tool off.
I want my money back so I can get someone else to finish the project.
I paid and trusted Juan Velasquez. My trust was betrayed.
NO, but I will give every bad review that I can and maybe other people will not trust this else.
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HomeAdvisor

Pool restoration
Customer service issue
Reported by GetHuman-jackede
Jun 18th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 9 others
0 customers following this
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Timeline

GetHuman-jackede started working on this issue
Jun 18th, 2018 5:11pm
GetHuman-jackede shared this issue with others over email
Jun 18th, 2018 5:12pm
GetHuman-jackede shared this issue with your circles on Google+
Jun 18th, 2018 5:15pm
GetHuman-jackede indicated the issue is not fixed yet.
Jun 18th, 2018 6:12pm
GetHuman-jackede indicated the issue is not fixed yet.
Jun 18th, 2018 7:06pm
GetHuman-jackede indicated the issue is not fixed yet.
Jun 18th, 2018 7:13pm
GetHuman-jackede confirmed the issue is fixed. Hooray!
Jun 22nd, 2018 5:52pm