on the **-**-**** I ordered lumber they send double the amount picked it up and promise...

GetHuman2771492's customer service issue with Home Depot from April 2019

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The issue in GetHuman2771492's own words
on the **-**-**** I ordered lumber they send double the amount picked it up and promised to put it on my amex card and today for the * time I contacted them the managers Manda and Marina and they still had not refunded me ****.**. they also said last Tuesday that I wouldn't be charged for the pick up because the feet (in linear) was their mistake., (-$**.**) today when I called them they said they never promised that. All calls are recorded. I can't get them to tell the truth about anything including sending me just one e-mail. If I had not contacted them almost * weeks after the purchase I would never have heard from them. I paid $****.** for **'x**' of deck lumber that ran for $**.** each. they sent me *** pieces and the delivery cost of **.** included. Now she is trying to say if I do get a refund it will be for between ****.** and ****.**. I want to let either the courts or American Express deal with it and I will warn every friend and family member especially the ones who own construction companies to go to Lowes or Pride lumber here in Amarillo. Anywhere but home depot with the managers Amanda and Marina. they will lie and never contact you as they said they would. Please have them turn over the conversations I had with them both on the dates of Monday **,**, and **th today
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Home Depot

Customer service issue
Reported by GetHuman2771492
Apr 18th, 2019 - 2 mons ago
I have an issue with Home Depot too
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GetHuman2771492 started working on this issue
Apr 18th 8:52pm