This afternoon I visited my local HD store and was purchasing multiple items. I receiv...

GetHuman2711797's customer service issue with Home Depot from April 2019

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The issue in GetHuman2711797's own words
This afternoon I visited my local HD store and was purchasing multiple items. I received in the mail a **% off coupon on my next purchase which I gave the cashier. I also was going to use a $** gift card to apply to my purchases. The cashier told me she couldn't do that since I had to use my HD credit card. I had fully intended to do that. The cashier told me she would need to do two separate transactions and that is what we ended up doing. One with the **% coupon and one with my gift card. Because of this nonsense my purchases were holding up the line of customers behind me. I have never had this experience with any other store, i.e. Bed Bath & Beyond. They use coupons and gift cards in the same transaction all the time. Consequently, the **% did not apply to everything I purchased since I had to go through two separate transactions. This is a ridiculous policy if your cashier was correct.

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Home Depot

Customer service issue
Reported by GetHuman2711797
Apr 9th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 1282 others
0 customers following this

Timeline

GetHuman2711797 started working on this issue
Apr 9th, 2019 8:45pm

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