Got a gift card for my birthday for home Depot I purchased a chainsaw from the store an...

GetHuman-ryanyosp's customer service issue with Home Depot from October 2018

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The issue in GetHuman-ryanyosp's own words
Got a gift card for my birthday for home Depot I purchased a chainsaw from the store and when I got home I couldn’t get it to work so I returned it * hours later **No knowing they were going to give me store credit so I went home to buy a new saw because they didn’t stock the one I wanted and I couldn’t because it say store credit only **So I went into Home Depot today asking if they would order me a chain saw off the homedepot website to the store and they said they can not do that because you have to buy something in the store with store credit. I don’t understand why can’t they order it for me and use my store credit while I was in the store does t make sense I’m using Home Depot money towards a Home Depot purchase . So now I’m stuck with ***$ of store credit and I can’t buy the chain saw with it but I can’t purchase it online with my own money when I have Home Depot money that is not useable. So please help me
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Home Depot

Customer service issue
Reported by GetHuman-ryanyosp
Oct 17th, 2018 - a mon ago
I have an issue with Home Depot too
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GetHuman-ryanyosp started working on this issue
Oct 17th 4:12pm