Delivery of a washer and dryer. * months, * attempt (* no shows). * months waiting...

GetHuman-bokavich's customer service issue with Home Depot from September 2018

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The issue in GetHuman-bokavich's own words
Get some help with the installation. ... Delivery of a washer and dryer. * months, * attempt (* no shows). * months waiting.**Just want the items installed. Please review my account and let me know how proud you are of the service provided in this transaction.
I called Customer satisfaction and on a call back spoke to a Ron and Hilary at ***-***-****, I was told it, the washer is on backorder and would be delivered in Septoct???? I *asked for my money back and was told two things: *they are going to charge my credit card for storage of the uninstalled items and if I want a refund it would cost me $***.**. Very unprofessional solution to a problem of their doing. Also, they both called me a dumb "swear word. so I hung up with the issue unresolved.
Install the appliance or give me a complete refund.
New customer who expected a washer and dryer delivered and installed in a weeks time.
Wrote to the CEO Craig Menear. Waiting for a response.
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Home Depot

installation of washer and dryer bought on line July **, ****
Customer service issue
Reported by GetHuman-bokavich
Sep 15th, 2018 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 518 others
0 customers following this
Items needed
Name
Order Number
Account email (for online orders)
Order date
Receipt Image
Phone number

Timeline

GetHuman-bokavich started working on this issue
Sep 15th, 2018 1:12pm
GetHuman-bokavich indicated the issue is not fixed yet.
Sep 16th, 2018 2:58pm
GetHuman-bokavich indicated the issue is not fixed yet.
Sep 16th, 2018 3:09pm