I had ordered a refrigerator! It took over a week to deliver when they finally got here...

GetHuman-dkshirk's customer service issue with Home Depot from September 2018

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The issue in GetHuman-dkshirk's own words
Get one delivered ASAP ... I had ordered a refrigerator! It took over a week to deliver when they finally got here which was two hours late! It was the wrong refrigerator I had to refuse deliver but in the mean time I was on phone trying to get this resolved and the delivery people were extremely rude! When I handed him the phone to resolve issue he got angry and threw my phone and told me he has no time to wait! Also i was given a delivery time of * to * then changed to * to * they showed up at * at night! Marty specialist manager feels she resolved the problem telling us to come to store and we will give you a truck from store. But earlier conversation with Marty there was no refrigerator to have! All my daughters frozen food is destroyed because the borough picked up old refrigerator within delivery time!! Now she has nothing to put her and her families food in!!!! I want someone there to call me driect there is not one number that home depot has to connect directly to a person not automated system! The number is * *** *** **** Thank You
Single mother with * children is keeping the necessary food in a cooler. All frozen food is now destroyed.
I want a refrigerator delivered ASAP . The manager telling me to come get a pickup and I could deliver it is out of the question. Who is carrying it in the house ? I
This is the * Nd frig i’v Ordered no problem the first time .
What should I try ? No one at Home Depo store or corporate care about the customer or their family. I was told if I took off work came and picked up a loaner frig and deliverer it the problem would be solved till they could get the one I paid for out to her. But Thursday night when this happened I was told there are no loaners. No one has proper training on how to give good customer service.
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Home Depot

Refrigerator
Customer service issue
Reported by GetHuman-dkshirk
Sep 14th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 516 others
0 customers following this
Items needed
Name
Order Number
Account email (for online orders)
Order date
Receipt Image
Phone number

Timeline

GetHuman-dkshirk started working on this issue
Sep 14th, 2018 8:45pm
GetHuman-dkshirk indicated the issue is not fixed yet.
Sep 16th, 2018 9:16am
GetHuman-dkshirk indicated the issue is not fixed yet.
Sep 16th, 2018 9:33am

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