I prepaid a flooring order at the Kona Hawaii store on March ** **** after being told b...

GetHuman757764's customer service issue with Home Depot from June 2018

Help with my Home Depot issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
I prepaid a flooring order at the Kona Hawaii store on March ** **** after being told by Beth * weeks previous that the product was in stock and had the house measured..*Went to the store to to check on the install date only to be told it was on order and would be * weeks. After the * weeks it would take * more weeks acclamation at my residence.*I went along with all this ,and when it was scheduled to be installed ,I was told by Kimo in store management that the installer would not be able to do the install as he was very busy and the air quality was not too good.**It is now June *th, and I had to find my own installer since the Home Depot installer won't do the install.*When I called for my refund on the install Mike Duncan told me I would have to wait weeks more to get my install money back.*I have to now pay again as Home Depot has my money and will not return it.*The $****.** they are holding and not releasing is costiing me now $****.***The matter was refered to Tracie the store manager ( even though Kimo said he was the store manager) and I still have not heard back from Tracie, Kimo , or Mike as to what is happening to my refund.*I realize I am only one customer, but on this island I would think that a refund owed would be a priority.**The news media here said this is a story they would cover to take the volcano off everyones' mind.*I would appreciate an expedited refund of the money I paid for the installer over * months ago.*Thank You,*Paul Reeves*A very unhappy Home Depot customer and stockholder.
I trust that Home Depot will make this right and come up with a resolution that is fair.
Help with my Home Depot issue
Do you have a customer issue as well?
We can help you get Home Depot's attention and get better help faster. Tap below to get started.
Having Home Depot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Home Depot email you?
This email address isn't valid

Home Depot

Customer service issue
Reported by GetHuman757764
Jun 6th, 2018 - 2 mons ago
I have an issue with Home Depot too
Fixed
Seen by 8 customers so far
Similar issue to 81 others
0 customers following this
Items needed
Name
Order Number
Account email (for online orders)
Order date
Receipt Image
Phone number
Timeline
GetHuman757764 started working on this issue
Jun 6th 9:29pm
GetHuman757764 indicated the issue is not fixed yet.
Jun 6th 11:55pm
GetHuman757764 indicated the issue is not fixed yet.
Jun 6th 11:57pm
GetHuman757764 indicated the issue is not fixed yet.
Jun 7th 1:56am
GetHuman757764 indicated the issue is not fixed yet.
Jun 7th 1:56am
GetHuman757764 indicated the issue is not fixed yet.
Jun 7th 1:58am
GetHuman757764 indicated the issue is not fixed yet.
Jun 7th 8:34pm