Why is is stating that my concern is fixed???? It is not resolved!! I haven't even spoken to anyone yet they just took information via your questions!!!!!!!!

GetHuman936226's customer service issue with Hitachi from July 2018

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The issue in GetHuman936226's own words
Get my tv running ... The screen froze with pastel vertical lines. I had to pull the plug because the remote and the button on the back would not shut the tv off. after that the screen went black but the blue button showing the tv is on will not go off. I do not want to sign up and pay for tech support on this tv that will be three years old December only to find out that it is broken. I just wanted to talk to someone to verify if it can be reset. this tv is mounted to the wall and should have lasted longer than two and a half years
Very poor customer service, my problem is not resolved and I keep getting messages that the problem is fixed
I would like my family room tv working and will be very upset if it is dead
I expected this TV to last longer that this, I have three other tv's. A **" VIZIO and two **"SANYO's in my other rooms that are older than seven years. We looked at a lot of other brands and decided we liked the screen quality of the HITACHI and purchased it for our family room.
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Hitachi

HITACHI **" Wall mounted TV
Customer service issue
Reported by GetHuman936226
Jul 31st, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 45 others
0 customers following this
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Timeline

GetHuman936226 started working on this issue
Jul 31st, 2018 10:35pm
GetHuman936226 indicated the issue is not fixed yet.
Jul 31st, 2018 10:43pm
GetHuman936226 shared this issue with friends on Facebook
Jul 31st, 2018 11:08pm
GetHuman936226 shared this issue with friends on Facebook
Jul 31st, 2018 11:09pm