We recently stayed at Home*Suites in Plano, TX on June **-June**. We had reserved in a...

GetHuman3190818's Complaint issue with Hilton HHonors from July 2019

Help with my Hilton HHonors issue
First: share to improve GetHuman3190818's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3190818 may need:
Booking reference, Billing address, Email address on the account, Name on account, and Phone number on account
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3190818's own words
We recently stayed at Home*Suites in Plano, TX on June **-June**. We had reserved in advance, but had to cancel as we were did not believe we could attend our family reunion. Fortunately my husband was well enough to fly. I understand that we had to reserve in advance for the rate of $** for those attending the reunion. I checked at the front desk June **th when we dropped off my cousin and told the host at the front desk that we would return later that evening to check-in. We had a room with * queen beds. Another family member called the hotel on June **rd to reserve a room and did not check in until June **th. She was given the $** rate for a room with * queen beds, identical to the room we stayed in. I have emailed the manager twice about the issue with our rate. We paid $*** for the first two nights and then $***.** for the next two nights. The hotel was comfortable and clean and staff quite pleasant. However, I think the rate we paid was unfair, considering others only paid $**.

GetHuman3190818 did not yet indicate what Hilton HHonors should do to make this right.

How GetHuman3190818 fixed the problem

We are waiting for GetHuman3190818 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hilton HHonors's attention and get better help faster. Tap below to get started.
Having Hilton HHonors issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hilton HHonors

Complaint issue
Reported by GetHuman3190818
Jul 3rd, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 815 others
0 customers following this

Timeline

GetHuman3190818 started working on this issue
Jul 3rd, 2019 6:52pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians