We recently stayed at Home*Suites in Plano, TX on June **-June**. We had reserved in a...

GetHuman3190818's Complaint issue with Hilton HHonors from July 2019

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The issue in GetHuman3190818's own words
We recently stayed at Home*Suites in Plano, TX on June **-June**. We had reserved in advance, but had to cancel as we were did not believe we could attend our family reunion. Fortunately my husband was well enough to fly. I understand that we had to reserve in advance for the rate of $** for those attending the reunion. I checked at the front desk June **th when we dropped off my cousin and told the host at the front desk that we would return later that evening to check-in. We had a room with * queen beds. Another family member called the hotel on June **rd to reserve a room and did not check in until June **th. She was given the $** rate for a room with * queen beds, identical to the room we stayed in. I have emailed the manager twice about the issue with our rate. We paid $*** for the first two nights and then $***.** for the next two nights. The hotel was comfortable and clean and staff quite pleasant. However, I think the rate we paid was unfair, considering others only paid $**.

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Hilton HHonors

Complaint issue
Reported by GetHuman3190818
Jul 3rd, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 815 others
0 customers following this


GetHuman3190818 started working on this issue
Jul 3rd, 2019 6:52pm

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