Hilton HHonors Customer Service Issues

To the concerned party, I am writing to address ongoing issues with my Hilton Honors account. Despite multiple interactions with customer support, my member number [redacted] is not consistently recognized, resulting in missing stay credits. While the representatives have been supportive and some stays were eventually credited, the system fails to accurately acknowledge my account activity. I no longer wish to manually track my points and request for my information to be correctly synchronized. My previous email at [redacted] has been updated to my work email, but the login problem persists even after adjusting my browser settings. I seek a resolution to this inconvenience. Thank you. Sincerely, Jonathan A.

I had a contract with rental insurance. The staff asked me to leave, which I was happy about as the experience turned out to be a nightmare. However, this unwarranted breach of contract has adversely affected my health. I am a Social Security Disability recipient, covered by The Affordable Care Act. They were helped by locals, possibly abusing their power. I hinted at this more than once. As an international brand related to someone in my family owning this particular franchise location of Home 2 By Hilton on [redacted] 16th Street SW, Rochester, MN [redacted], I feel compelled to voice my concerns. The situation feels like being taken over by hostiles, reminiscent of The Hanoi Hilton. I am currently homeless, but locals assure me my health is fine. I am open to offering occasional consultation if my family tree's passports are from a country other than the USA. Despite their disapproval, I maintain my high self-esteem. Assistance is appreciated.

I recently had a disappointing experience trying to make a reservation with a Hilton property, specifically the Del Coronado location. Back in July, we thought we booked an Ocean Front room, but after multiple calls regarding our missing confirmation email, we found out we only had an Ocean View room reserved. To add to the confusion, we were charged a $1,[redacted] deposit for a room that costs $[redacted] per night. Today, we inquired about upgrading to an Ocean Front room and were informed it would cost an additional $[redacted]. The Hilton representative couldn't provide a clear explanation for the excessive deposit, attributing the difference to "incidentals." We ultimately decided to cancel our reservation due to the frustration and lack of clarity. This experience has left us dissatisfied and hesitant to book with Hilton in the future. I share this feedback in hopes that improvements can be made to enhance customer service in the future. Thank you, Doug J. HH #[redacted]69.

Hello, I am Mary Gilfillan, and my contact number is [redacted]. I recently encountered an issue with my Hilton Honors number, which is currently nine digits in length. A friend, Taylor Rasmussen, who works at the Hampton Inn in Fort Collins, CO, USA, tried to enroll me in the Friends and Family program. However, the system required a ten-digit Hilton Honors number for registration. I have already contacted Hilton customer service at 1-[redacted], but they were unable to resolve the issue. Could you please provide me with a ten-digit Hilton Honors number or assist Taylor in signing me up with my existing nine-digit number? Thank you for your assistance.

I canceled my reservation on November 30th at 11 AM for a stay at the Hilton Richmond Hotel & Spa/Short Pump on December 1st. I was told I couldn't cancel after midnight on November 29th without being charged for one night. However, I was not informed at the time of booking that the standard cancellation policy required canceling before 6 PM on the arrival date. I am requesting not to be charged for the one night that I believe was canceled within a reasonable time.

During my recent stays at Hilton Ras Al Khaimah Resort & Spa, I encountered cleanliness issues on both occasions. Firstly, after room service, the leftover boxes were left outside my room overnight, disregarding my request for disposal. Secondly, I also found a cockroach in the washroom. As a Diamond Member ([redacted]) of Hilton Honors, these experiences are disappointing. It is concerning that a 5-star hotel would neglect such a fundamental aspect of hospitality. The lack of attention to cleanliness in the best room available is troubling, possibly indicating a larger problem throughout the hotel. I plan to share pictures of these incidents on various platforms like Trip Advisor to address these concerns.

As Hilton Honors members ([redacted]) and Amex cardholders, we booked a one-night stay at Hilton Garden Inn Amarillo TX for December 20th, [redacted]. Upon arrival, we were promised a portable crib which was not available. The General Manager, Cameron, and another employee assured us they would find a crib or purchase one if necessary, but after waiting for over 1.5 hours, we were informed no cribs were available. Eventually, we were directed to the Tru hotel nearby. Despite our exhaustion, we had to move hotels after being initially misinformed. Cameron exhibited unprofessional behavior and was dismissive when we addressed the issue. The lack of proper communication and handling by the Hilton Garden Inn staff in Amarillo was disappointing and unacceptable. It is clear they prioritized small talk over customer service, showing a lack of professionalism and customer care.

Upon our arrival at the hotel on Saturday afternoon, December 21, my anticipation for a relaxing dinner at the beautiful rooftop bistro was high. However, our plans were disrupted when we discovered the bistro was closed for a private party until 6:30 PM, leaving us hungry as we hadn't eaten since 10:30 AM. The lack of any apology or effort to accommodate us was disappointing, especially considering the premium price of $[redacted] a night. After the party ended, we returned to our room only to be bombarded by loud music that made it difficult to enjoy our evening. Complaints to the night staff were met with a casual "no worries," which did little to address the disturbance. The noise continued as equipment was moved around above us. Even the persistent toilet issue, which my husband had to fix, added to our dissatisfaction. This experience has left us with a strong dislike for Hilton hotels and a decision to exclusively choose Marriott for future stays. The lack of proper customer service and consideration for guests' comfort was sorely lacking. We attempted to address our concerns before leaving, but only received a rushed apology, leaving us skeptical about the quality of all your facilities.

As a Hilton Honors Gold member (Nr.[redacted]08), I recently had a frustrating experience trying to book two rooms at the Hilton Dresden. Despite multiple attempts by phone and speaking with hotel staff directly, I encountered unhelpful and unfriendly service. The first person I spoke to was polite but couldn’t assist, the second was rude and abruptly ended the call, and the supervisor lacked knowledge about room rates and seemed disinterested. This has been a departure from my previous 10 trouble-free stays at Hilton properties this year. Planning five new stays in Doha for February [redacted], I hope these issues are resolved soon. Apologies for any language errors. Thank you, Michael R.

Hello, my Hilton Honors number is [redacted]25. I am Allan I., and my email is ,[redacted] My wife and I had a non-refundable two-night stay booked at Glasgow Hilton Doubletree starting on 28/12/19. Unfortunately, I fell ill and could not make it. My wife informed the hotel, but we never received an offer for an alternative stay as promised. Checking my future bookings, I found one for 23 January [redacted] that I did not make. I suspect it was a replacement for the missed December booking. When I called Central Reservations to address this, the conversation was challenging, taking 45 minutes of back and forth. Despite being promised an email update, I haven't received one since the call on 15 January [redacted]. The handling of this issue was unprofessional, prompting me to provide minimal feedback on the call. I hope Hilton addresses and resolves this matter promptly. Thank you. Gold Member Allan I.

During my recent stay at Homewood Suites in Wilmington, NC, I encountered an issue with the billing. Despite making a points and cash reservation, my bill did not reflect this. A week after my stay, I was surprised to find that 25,[redacted] points were deducted from my account. When seeking assistance from Hilton Honors, the agent I spoke with was unhelpful. Upon reaching out to the hotel directly and speaking to Ms. DeSantis, the reservations director, she was unable to provide me with the February rates for seniors to compare with what I had paid. She offered me 1,[redacted] points as a gesture but could not clarify the discrepancy. I am eager to obtain information on the senior rates during my stay to understand the value of the points deducted. Additionally, I did not receive points for the $[redacted] spent which makes the cash and points system unfavorable. Moreover, despite being charged for a "Premium" room, I stayed in a regular King suite, as no special room category exists at that location.

Dear Hilton Budapest, I hope this message finds you well. I would like to inform you that I have made a reservation for the Hilton Budapest from 12 Apr [redacted] to 14 Apr [redacted] through HOTELS.COM. The booking details are as follows: Guest name: KANGIL KIM Check-in: 12 Apr [redacted] Check-out: 14 Apr [redacted] Property name: Hilton Budapest Booking number: [redacted][redacted] Total guests: 2 Total rooms: 1 Room Type: Executive Room, 1 King Bed, Non Smoking, River View (Danube) - No-Refunds option. This trip marks my honeymoon, and I was looking forward to a wonderful experience in your country. However, due to the current COVID-19 situation in South Korea, I am compelled to cancel my reservation. I deeply regret having to cancel our stay at your hotel, considering the circumstances. We are aware that some European countries, like Austria, have implemented stricter immigration controls for South Koreans since 07 Mar [redacted]. Although I booked a non-refundable room, the situation has escalated. I kindly request your assistance in cancelling our booking and guidance on any necessary refund procedures. I trust in your understanding and cooperation regarding this matter and look forward to another opportunity to visit your hotel in the future. Thank you for your attention, and I eagerly await your response. Appreciated.

I reserved a 3-day stay with expectations of an all-you-can-eat breakfast for $8.99. Unfortunately, upon visiting the breakfast area, I was informed I could only choose omelets, eggs, sausage, bacon, veggies, and fruit. The staff member who took my order was impolite and seemed bothered when I asked for eggs in addition to my omelet. To my disappointment, I did not receive the eggs or the orange juice I ordered tasted spoiled and caused me and my partner to feel sick. Throughout my stay, I did not receive any room service nor did my room have sufficient toilet paper. This experience ruined what was supposed to be a special anniversary weekend with my partner. I am extremely dissatisfied with the level of service provided, especially considering the amount I paid for the stay. I had hoped to extend my stay, but given the circumstances, the cost does not align with the lack of amenities and quality I was promised. I would appreciate it if someone could address these issues and make this situation right for me. Thank you.

On September 3, [redacted], I checked into the Palacio Del Rio Hilton in San Antonio, Texas. Despite requesting daily linen and cleaning service, my room (#[redacted]) was not serviced on both the 4th and 5th. The "Manager," Victor, offered 100K additional points on my H Honors profile, but the poor service and cleanliness persisted. Upon returning home, I discovered numerous bed bug bites and confirmed this with my physician. Despite Victor's claims of a thorough inspection with no evidence found, I am deeply disappointed in the treatment, facilities, and overall experience at the hotel. I hope for improved cleanliness, accountability, better treatment of guests, and a sincere apology for the subpar stay endured at the Palacio Del Rio. Sincerely, Darrel P. Email: [redacted] Mobile: 1-[redacted]

I recently checked into the Embassy Suites on Corporate Campus Drive with my fiancé to celebrate our anniversary. We decided to give Hilton another chance after a previous visit when the front desk failed to inform us that the Wi-Fi was down, causing my fiancé to miss an important Zoom call. Upon arriving in our room, we were impressed by the decor. However, our experience was marred when my fiancé found lipstick and colored stains on a glass she used. I immediately informed the front desk, but was disappointed by the response that the manager would be informed the next day. We were concerned about the cleanliness standards, especially during the pandemic, as indicated by Hilton's "Customize Your Clean" sign in the mirror. Our evening was unfortunately disrupted, and we are now seeking COVID testing as a precaution. Thank you for your attention.

Upon arrival at Doubletree, I was surprised to find that my parlor room had a sleeper sofa without any cushions. Sleeping on it was uncomfortable. I have been trying to reach Hilton's customer service to address this issue over the past two days without success. Although there seem to be available rooms online, I am being told otherwise. I urgently need a call back to resolve this situation. I am considering booking another hotel late at night. This experience is frustrating, especially since I have an early morning office commitment at 7 AM.

Upon arrival at the Doubletree, I discovered that my parlor room actually had a sleeper sofa without any cushions. This made sleeping on the couch quite uncomfortable. Despite my attempts to contact customer service to address the issue, I have not received any assistance in the past two days. The front desk staff were unhelpful and claimed that there were no other rooms available, even though online it shows otherwise. This experience has been unacceptable, especially since I have an important interview in the morning that may now need to be rescheduled. I am still waiting for a callback after 11 hours and urgently require a resolution to this situation.

Regarding my Reservation Confirmation #[redacted]3. I selected the Hilton Honors points and money option for my reservation. However, all points were used instead of a combination of points and money. I would like to explore changing the reservation to utilize a mix of points and money instead of using only points. Due to a malfunctioning air conditioning at home, we are staying at a Hilton hotel, with our landlord adjusting our rent accordingly. I require hotel receipts showing out-of-pocket expenses for the room rate. For further assistance, could a representative kindly contact me? My phone number is 1-[redacted]. Thank you for your help with my request.

During my stay at the Hilton Garden Inn of Calabasas from April 27th to April 28th of this year, I parked my newly detailed BMW 5 Series Silver behind the hotel building outside my room. We were disturbed in the morning of the 28th by loud sounds, voices, and odors from nearby units being used for storage or remodeling. The lack of noise reduction in the walls and door made it hard to sleep. Recognizing the paint odor as a disturbance, we decided to leave. While having lunch at a nearby park, I noticed a rough texture on my vehicle’s windshield and discovered paint overspray on the entire surface. This likely resulted from the work near our parking spot which was not properly marked or barricaded off. I am unsure how to address this issue with the vehicle finish. Please advise on a solution.

My name is Rafael Ignacio Mendoza Durango, and my Hilton Honors number is [redacted]. On May 7, [redacted], my wife and I stayed at Embassy Suites Logan Boston, booked and paid for through Despegar. At check-in, the receptionist verified the room payment but requested a $[redacted] deposit for incidental charges. On May 10, [redacted], my bank notified me of an extra charge of $[redacted].83, which I inquired about. The receptionist stated it was an automatic system error and reassured me the full amount would be refunded, including the initial $[redacted]. We only had a soda and water totaling $7 during our stay. Upon checking out on May 10, [redacted], we have yet to receive the $[redacted].83 refund for the deposit after 22 days. I seek a prompt resolution and appreciate your attention to this matter. Best regards, Rafael Ignacio Mendoza Durango