*-HH* ********* Member since ********- Received e-mail stating balance of **,*** to ha...
GetHuman-paulseri's customer service issue with Hilton HHonors from November 2018
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The issue in GetHuman-paulseri's own words
*-HH* ********* Member since ********- Received e-mail stating balance of **,*** to have action taken by Nov *, ******-Made a reservation - for using points on Oct **th. Hampton Inn in Niceville, FL for Nov *nd.**- I realized I meant to make it for Nov* @ the Hampton Inn in Niceville, FL**. I called back to the Central Res Oct **th and spoke to Natalia @ *:**pm, she assured me that the change could be made and the Niceville hotel had availability.**. She then said due to system upgrades I'd have to call back the next day I Did yesterday on the **st, I have also contacted the Hotel in Niceville to follow up,**. The hotel informed me multiple times that they couldn't do the change. I said I understood but wanted to make sure of availability.**. Today I called numerous times to get the situation worked out. The reservation person "Cancelled" my reservation. I was on the phone for *:** with no resolution. each time I waited, the hold faulted to reset and started the process all over again with a new reservation specialist.**. I am currently on the phone an additional *:**.***- So the only choice I have is to use my **,*** points and pay the balance of $**. That *****.***. I plan on following this up and expect a phone call and a credit on my account. ****-***-****
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