If I make a reservation using points and have to cancel, do I Iose my points or do the...

GetHuman1332213's customer service issue with Hilton HHonors from October 2018

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The issue in GetHuman1332213's own words
If I make a reservation using points and have to cancel, do I Iose my points or do the points go back into my account?
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Hilton HHonors

Customer service issue
Reported by GetHuman1332213
Oct 12th, 2018 - 2 mons ago
I have an issue with Hilton HHonors too
Not resolved
Seen by 7 customers so far
Similar issue to 290 others
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Timeline
GetHuman1332213 started working on this issue
Oct 12th 2:34pm