Hertz Rental Agreement * ********* - Hertz ** Five Star * *********Case...

GetHuman-rvcr's Problem with rental issue with Hertz from April 2019

Help with my Hertz issue
The issue in GetHuman-rvcr's own words
Hertz Rental Agreement * ********* - Hertz ** Five Star * *********Case * ******************** – Picked up rental car in North Myrtle Beach - No problems noted*********** – Drove from North Myrtle Beach to Ocala, Florida*********** – **** - Started the vehicle at my hotel in Ocala, Florida and had the following error message appeared***BRAKE SYSTEM – Brake System Problem. Brake Performance May Be Reduced. See your dealer***EMISSION SYSTEM PROBLEM – Avoid Heavy Acceleration and High Speed. See your dealer***ROAD DEPARTURE MITIGATION – System Problem. See your dealer***COLLISION MITIGATION – Braking System Problem. See your dealer***ACC – Adaptive Cruise Control. System Problem. See your dealer*Called Roadside Assistance immediately and told me to take the vehicle to the airport which was only * miles away so we immediately headed to the Ocala International Airport for an exchange vehicle. When we arrived, Gregory Hudson, Management Associate advised the manager Benjamin Merritt would assist me. Mr. Merritt informed me they had not received a call from Hertz to secure a vehicle for exchange and that they had no cars at all. He advised he would have the car looked at and possible reset the system. He was advised that resetting the system was not an option as we were on a * week trip and we needed another car. As we were talking, his phone rang and he pawned me off on Gregory again and went into his office and closed the door. Gregory advised there was nothing they could so. Neither of the gentlemen bothered to look at other locations in the surrounding area nor any other location. We called Hertz Roadside assistance and found we could drive to Gainesville (an hour away) to exchange our Full-size car for a midsize car. They were asked if they could deliver the car due to what we felt was an unsafe vehicle with all the warning messages and we advised they could not. We drove from Ocala to Gainesville scared we were going to have brake failure and kept the vehicle at a slower speed. While en route to Gainesville we called Roadside Assistance back * times trying to locate another car and it wasn’t until we demanded to speak with a Supervisor that we spoke to Janet. She was most helped and called us back to advise she had secured a Full-size vehicle for exchange in Orlando with Todd Miller. Mr. Miller had advised Janet for us to ask for Carolina upon arrival. Once we arrived, we went to Customer Service to speak with Carolina and waited for ** mins and she never responded to any pages or calls from staff. The agent in the booth was embarrassed and after telling him the problems, took care of the issue and we received our car as well as a $** Customer Satisfaction Car Rental Certificate. Once we received the vehicle we were able to finish our trip and returned to North Myrtle Beach on ********* and will return the exchanged vehicle **********.*We have never had an experience like this with Hertz be it a Home Location or an Airport Location in years of rentals and were appauled by the service received from both Roadside Assistance *** and the Ocala International Airport location.*Your attention to this matter would be greatly appreciated and would very much like a response and compensation for our loss of * full vacation day.*Regards,*Charlie Rivenbark - ***-***-**** – *****@***.com

GetHuman-rvcr did not yet indicate what Hertz should do to make this right.

How GetHuman-rvcr fixed the problem
Tell Hertz your car is undriveable and make them bring you a car and tow your UNSAFE vehichle. Ocala is HORRIBLE
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Hertz

Problem with rental issue
Reported by GetHuman-rvcr
Apr 28th, 2019 - 2 years ago
Fixed
GetHuman-rvcr shared how to fix
Seen by 55 customers so far
Similar issue to 1254 others
0 customers following this
Items needed
Name on booking
Billing address
Email on the account
Booking reference number

Timeline

GetHuman-rvcr started working on this issue
Apr 28th, 2019 9:44pm
GetHuman-rvcr confirmed the issue is fixed. Hooray!
Apr 28th, 2019 9:46pm