Incorrect invoice rental agreement *********Ivo Ferreira*para Service*H* ** minutosDeta...

GetHuman-ivotomar's customer service issue with Hertz from January 2019

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The issue in GetHuman-ivotomar's own words
Incorrect invoice rental agreement *********Ivo Ferreira*para Service*H* ** minutosDetalhes*Dear Sir or Madam,**I just received an email with an incorrect invoice regarding the car that I just returned in Ben Gurion Airport.*The rental agreement number is ******* and the tax invoice number is *******.*I attach to this email all the documentation showing that:*- I did not purchase any additional insurance or theft insurance that was not in the basic inclusion (in fact I have purchased a Third party insurance to cover the own risk). Check print from Expedia and rental agreement back in Eilat. I can also send the reservation if necessary where it was mentioned.*- there were no damages. I am sure of that and nothing was mentioned by the check out team either. Also the report does not mention anything.**So, as determined and mentioned everywhere I shall only pay for the weekly fee of the rental and the airport changes, i.e. ** USD * ** USD * ** USD.**Please correct the invoice and make sure my credit card is billed with the correct amount.**Best regards,*Ivo Ferreira
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Hertz

Customer service issue
Reported by GetHuman-ivotomar
Jan 13th, 2019 - a mon ago
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Items needed
Name on booking
Billing address
Email on the account
Booking reference number
Timeline
GetHuman-ivotomar started working on this issue
Jan 13th 10:12am