I was charged **$ extra for my car rental in Vegas for additional driver who was my hus...

GetHuman1887737's customer service issue with Hertz from January 2019

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The issue in GetHuman1887737's own words
I was charged **$ extra for my car rental in Vegas for additional driver who was my husband. The bill i got when i booked the car and when i picked up the car was *** $ but i was charged ***$. I called Hertz and a customer rep wasted ** minutes of my time to tell me he couldent do anything. I called another time on **th Dec and the rep this time told me she would waive the charge since additional driver if it is your spouse is free and also promised to credit me *** points for all the trouble i faced. I still haven't gotten my refund. I want my **$ back and more than *** points because this is the third time i have had to follow up because of a mistake on Hertz's part. My reservation number was H********F*. I am a gold member at Hertz and work for Cummins.
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Hertz

Customer service issue
Reported by GetHuman1887737
Jan 3rd, 2019 - 4 mons ago
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Seen by 1 customer so far
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Timeline
GetHuman1887737 started working on this issue
Jan 3rd 3:49pm