RR*: ********* - On Friday June **, due to a problem with my van, it was due for exchan...

GetHuman-bereles's customer service issue with Hertz from July 2018

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The issue in GetHuman-bereles's own words
RR*: ********* - On Friday June **, due to a problem with my van, it was due for exchange at PIT as per instructions from costumer services Case*: **********. Upon arrival there was none! (In addition they closed my agreement instead of exchanging!) After they apologized and confirmed at the desk that I will get one on Sunday, the lot manager denied ever getting the phone call and said no van will be available in the near future.*For now i was given a * seater car (RR*: *********) for way over the original rate of the minivan (original ****.** for about * weeks. NOW: ****.** for around * weeks should have been ***.** with a van.)**I want this fixed with a refund for the over charge of ***.** PLUS be given a * seater van as I've reserved and paying for**D. Sasonkin
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Customer service issue
Reported by GetHuman-bereles
Jul 1st, 2018 - a yr ago
I have an issue with Hertz too
Seen by 6 customers so far
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Items needed
Name on booking
Billing address
Email on the account
Booking reference number
GetHuman-bereles started working on this issue
Jul 1st, 2018 9:59pm
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Jul 1st, 2018 10:02pm
GetHuman-bereles indicated the issue is not fixed yet.
Jul 1st, 2018 11:00pm