I ordered some goods from Coopers of Stortford, but because of a problem on their web s...

GetHuman6117712's Track an Order issue with Hermes.com from May 2021

Help with my Hermes.com issue
Before contacting them, items GetHuman6117712 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman6117712's own words
I ordered some goods from Coopers of Stortford, but because of a problem on their web site they have never received a tracking number. They gave the parcel to you on May **th but I still haven't received it. I have asked Coopers several times to contact you on this matter but still no parcel. You have always been prompt with deliveries to me which I have had many over the last year excet for one in the last month so I am wondering if you are having problems. Kind regards Mrs Russell

GetHuman6117712 did not yet indicate what Hermes.com should do to make this right.

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Hermes.com

Track an Order issue
Reported by GetHuman6117712
May 27th, 2021 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 17562 others
0 customers following this

Timeline

GetHuman6117712 started working on this issue
May 27th 9:18am
GetHuman6117712 shared this issue with others over email
May 27th 9:19am