I received a text from Hermes saying they tried to deliver a parcel today. My husband w...

GetHuman5886131's customer service issue with Hermes.com from March 2021

Help with my Hermes.com issue
The issue in GetHuman5886131's own words
I received a text from Hermes saying they tried to deliver a parcel today. My husband works from home and is directly in front of our drive and street, we also have ring bell and I can assure you no one came. I followed the link and to redirect they want to charge me. I tried calling but Hermes want a ** digit tracking number, mine is only ** digits long. Am I being scammed? I want my parcel. The tracking number I was given is **********. Regards Tracey PATRICK

GetHuman5886131 did not yet indicate what Hermes.com should do to make this right.

How GetHuman5886131 fixed the problem
I contacted the store I bought items from and they investigated it. Luckily I didn’t pay extra for a te delivery. So scammers are sending text messages from Hermes saying they have tried to deliver something and then it leads to a link where you choose a re delivery day, then they ask foe all your details and a payment. Thankfully I didn’t pay anything, otherwise they would have had, name, address, telephone number, email and bank details. You need to warn customers of this scam. Thanks. Tracey Payrick
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Hermes.com

Customer service issue
Reported by GetHuman5886131
Mar 25th, 2021 - 2 months ago
Fixed
GetHuman5886131 shared how to fix
Seen by 9 customers so far
Similar issue to 18787 others
0 customers following this
Items needed
Username
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Email address on the account
Name on the account
Address on the account

Timeline

GetHuman5886131 started working on this issue
Mar 25th 1:19pm
GetHuman5886131 confirmed the issue is fixed. Hooray!
Mar 25th 6:14pm
GetHuman5886131 confirmed the issue is fixed. Hooray!
Mar 26th 3:45pm

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