Hermes.com Customer Service Issues

I received a notification indicating my item would arrive between 5 and 7 pm. However, I later received a message stating a delivery attempt was made around 4:23 pm, claiming I wasn't available and there was no secure location. I have a specified safe place on my account with a picture for deliveries and details of a preferred neighbor, yet the driver did not knock on my door when I was home. Earlier, I was informed the delivery would be between 3 and 5 pm, then it was delivered at 12:09 pm with a 5-7 pm slot. I am frustrated with this service as it seems the driver is not following the schedule accurately. I possess evidence of these discrepancies and request a formal complaint be filed due to this unacceptable situation of providing inconsistent delivery times post an alleged attempt.

I received a notification indicating my item would arrive between * and *. Subsequently, a message stated a delivery attempt was made around *.** while asserting I was not present and lacked a secure location for the package. Contrarily, on my account, a designated safe spot with a photo guide and the address of a trusted neighbor for deliveries is clearly specified. Despite being at home, no effort to knock on the door was made by the delivery person. Additionally, a conflicting message was received at **:** proclaiming a delivery window from * to *pm, contrasting the initial stated time of *-*. I am dissatisfied with the inconsistent service provided, which reflects a lack of competence from both the company and the driver. I have photographic evidence to support my claims and seek to file a formal complaint due to this unacceptable situation, where conflicting information is provided regarding delivery attempts.

I am Pamela Cooper, and I am experiencing issues with my Hermes parcel delivery. Despite being given a delivery time via email on 26/03/[redacted], I have not yet received my parcel as of 06/04/[redacted]. The Hermes delivery address in their system is incorrect, with the postcode showing as TR9 6TH instead of the correct TR9 6TN. This error is likely the cause of the delay. I have attempted to contact Hermes via their telephone and online platforms to rectify this, but I have not been successful in conveying the issue. I am seeking assistance in resolving this address discrepancy to ensure the successful delivery of my parcel.

I purchased a tall storage item for my kitchen priced at £32.90, but I received a small plastic shelf valued around £4.00 instead. I have been attempting to reach out to return the item and receive a refund from the seller. The sales page where I made the purchase has been removed, indicating a 14-day return policy. The tracking number for the incorrect item is H00F6A[redacted]. Capital One advised me to attempt the return process before they can assist me further. I placed the order on either the 9th or 10th of March from Maarssen NH with order number [redacted][redacted]. Can you please provide me with the seller's contact information to facilitate the return and refund process? Thank you, Pamela.

I purchased a train kit last October from a company. I was notified that it was transferred to UYUNTO and then to Hermes. The tracking numbers are YT[redacted][redacted] and HOORVA[redacted]. The status shows it was delivered, but I have not received it. I've been struggling for months to resolve this issue. Could someone please assist me? Thank you. Scott F. Email: [redacted]

Subject: Delivery Issue with Online Order I am writing to address an issue with my recent online shopping experience. I placed an order approximately 6-7 days ago, and today it was supposedly delivered at 11:13. Regrettably, despite the delivery confirmation stating the parcel was left at the open door, I did not receive it nor did anyone knock on my door. I am disappointed by this situation and would like either a refund from Shein or to have my order redelivered. Date of Incident: [redacted]-04-09 This incident has left me feeling frustrated and unhappy. I am seeking resolution by either receiving a refund or having the order successfully delivered to me. I anticipate your swift response in addressing this matter. To ensure proper documentation according to Trading Standards, I kindly request all communication be directed to this email address. Best regards, Lilia A. Registered email: [redacted] Order number: H01N8A[redacted] Address: 16 Hill Place, Wolverhampton West Midlands WV11 2NF

This morning at 08:43, a delivery driver attempted a delivery at my address on 5 Limes Road, Farnborough GU14 9TS. The Ring doorbell footage shows him placing the parcel on the doorstep, then retrieving it and returning to his car. Oddly, he waved from the car before driving away without explanation. I find this behavior unsatisfactory, especially since I have been a courier driver for FedEx and TNT for 16 years. I have video evidence of the incident if clarification is needed. I was notified of a re-delivery attempt for tomorrow, but I am concerned about the previous driver's actions.

I recently received a text message supposedly from Hermes claiming I missed a delivery and need to pay £1.45 for a rescheduled one. As we don't order directly from Hermes, instead using companies like Damart, this seems suspicious. Hermes usually leaves a card with a parcel reference, and they notify in advance about any incoming packages. The message requesting bank details for payment raises red flags. I suspect this is a scam and wanted to inform you to investigate and take action if necessary with Hermes. The sender's phone number is 07[redacted]70. Thank you, John and Jennifer Chapman from 23 Crescent Road, Verwood, Dorset, BH31 6DA.

I need to return 2 vertical blinds to Studio that we agreed upon at the end of February. I have contacted Studio nine times to arrange for Hermes to collect them, but each time the driver claims his van is too small. Initially, the driver mentioned issues with extra payments, and now he insists that his van cannot accommodate the blinds, which are 7ft long x 7 inches wide. I am starting to suspect that the driver might be the cause of this delay, as he managed to take a smaller item on March 3rd but refused the larger ones. I feel frustrated with the situation as it has been ongoing since the end of February. I don't believe Studio is at fault, and I believe the driver's van should be able to fit the blinds. I appreciate any assistance with resolving this matter.

I need to file a complaint regarding a driver, Peter Breslan, who is my brother-in-law. He has been intentionally returning items like cat food that we ordered due to a family disagreement. Allegations of abuse against my partner and me are false. As loyal customers for over four years, we never experienced any problems until now. Peter Breslan has been issuing threats and I have screenshots of his messages where he confesses to deliberately returning our deliveries. I cannot include the screenshots here. We have suffered financial losses as well as missing out on items for our pets and children. Please contact me at [redacted] Thank you, Alex J. Ralph

I am awaiting a delivery from the 16th of April [redacted]. There was one delivery which went next door, and now I'm waiting for two more. No one has attempted to deliver to me, and my neighbors claim they haven't received it either. I can't reach anyone by phone to discuss this issue. I would like my parcels redirected to the McColls shop at 2 Sutton Park Drive, Sutton St. Helens WA93TX, which I believe is now Morrison's. My details are Adele K. at [redacted] Irwin Road, Sutton St. Helens WA93UJ. The order number is OW[redacted]2 with tracking number [redacted][redacted]. Can you please email me with a delivery date to the shop to resolve this as soon as possible?

I checked my eBay account, and it indicates that an item (T00D7A[redacted]) has been delivered, which is not true. I was home the entire day on May 1st, and the package never arrived. When I tracked the item, it showed as delivered, causing confusion. I attempted to reach out to the seller but was unsuccessful. I contacted eBay support for assistance in opening a case against the seller. I require Hermes to provide me with Proof of Non-delivery to facilitate a refund since the seller has become unresponsive and marked the item as "unavailable." The item cost £15.59, and I am eager to receive a refund.

Hello, I am awaiting the pickup of an item by Hermes Courier today with tracking number H0067A[redacted], for delivery to postcode CV13 0EJ, organized through eBay. I request an email notification once the pickup is scheduled. Your website indicates pickup for the item today, it is now 5:00 PM. Connecting with customer service has proven challenging, and as a regular user of Hermes, this experience is disappointing. The reliance on virtual assistance over human support, specifically by Holly, has not been effective. Improved customer service and human interaction are vital for addressing concerns and determining future courier service use.

I am having trouble returning a TV I purchased on eBay using a prepaid label from the seller. None of the parcel shops in my area accept TVs, and the locker I tried using was too small for the TV to fit. The prepaid label is now considered used even though the parcel was not successfully sent. When I call to resolve this issue, I am met with an automated service that is not helpful in resolving the problem.

Hello, my parcel has been mistakenly delivered to the wrong address for the past two days. The correct address is 7 Upper Blantyre Walk, SW10 0DX, but the sender incorrectly wrote 7 Blantyre Walk. I urgently need the parcel, as it is a gift for my dad for Eid, which is tomorrow. I contacted the sender to correct the address, but I’m still awaiting the delivery today. I tried going to 7 Blantyre Walk, but the lady there wasn't available to hand over the parcel. I hope this issue can be resolved promptly so I can receive my package on time. Thank you.

I've been trying to contact your company as I had issues with two parcels being left without notice outside my front door. The delivery driver was very rude and verbally abusive when I confronted him. He even threatened to come back to my property. This behavior is unacceptable, and I believe it should be addressed. Your customer service should be more accessible so customers can easily report incidents like this. Delivery drivers should not behave this way, and I hope this matter will be taken seriously before any further incidents occur.

I used Hermes via PackLink to send an item that arrived damaged. Despite giving the recipient a partial refund, I encountered issues attempting to file a claim with PackLink due to missing packaging pictures. When trying to contact Hermes directly, the automated system prevented me from speaking to a representative. Even seeking help through Resolver led back to the unhelpful automated process. It appears Hermes lacks effective customer service for handling claims professionally. Although I still aim to address this matter with them, the overall experience has left me with no intention of using their services in the future.

I arranged for the collection of a parcel to be returned last weekend using your service on either Saturday, May 29th or Sunday, May 30th, [redacted]. The retailer informed me that your courier would provide a return label since I am covering the return costs. However, when the courier came to my address on Tuesday, June 1st, they mentioned that the retailer should have supplied the label. After contacting the retailer again, they indicated that you should have emailed me a printable label or one for a local shop that offers this service. I have not received such an email, only one confirming the transaction. I have attempted to access my Hermes account but encounter an error message every time. Could you please rectify this promptly? I need the label soon to meet the return deadline for a refund. Kindly send me an email with a QR code for the label. The tracking number is [redacted][redacted], and the order confirmation number is [redacted]8. My postcode is CT18 7NY, and the package is destined for Direct Global Trading at S75 3EJ. Thank you in advance for your help with this issue.

I am encountering difficulties with my designated Hermes collection point. On Saturday, May 29th, I visited the shop to drop off and retrieve parcels. The shop owner mentioned his scanner wasn't functioning and couldn't assist me with sending or giving me the parcels. Despite my concern of them being sent back during my absence, he ensured they would be kept for my return. Upon pickup on Wednesday, the parcels were handed to me without requesting tracking information or proof of purchase and later discovered not all parcels were included. Returning to the shop today, I learned that one of the parcels was sent back to Hermes, which is quite frustrating. The shop owner was impolite, claiming it was my fault for not collecting sooner and suggested having items delivered to my home if I'm unsatisfied with the service. Despite the shop promoting a service for printing parcels, I was denied the option to print a label as I lack a printer at home. My attempts to contact Hermes have been unsuccessful, and I'm unsure about the next steps. Best regards, S.

My parcel dispatched on May 31st has not arrived despite the courier claiming attempted delivery thrice and now sending it back. This seems highly unlikely as someone has been home every day, and my neighbor could have seen any delivery attempts. I'm frustrated by the lack of communication, especially since I provided my phone number. The blank delivery note left in the post box is unhelpful; why not leave my products instead? It is disappointing that there is no option to speak to a person regarding this matter. I hope for improved service with more considerate couriers like the previous one who understood how to handle deliveries effectively.