Hermes.com Customer Service Issues

I've noticed a specific courier stealing parcels, tampering with them, and not delivering them properly. Despite my efforts to address the issue with Hermes, they have shown no interest in stopping the thefts or addressing the misconduct of their employees. The courier avoids knocking on doors, rushes away, and even seems to have an accomplice waiting in a car. I suggested alternative delivery locations, but they have refused to cooperate. It's frustrating that Hermes has dismissed my concerns and seems unbothered by the situation.

I have been attempting to reach out to Hermes since Tuesday, June 8th, and as of today, Friday the 11th, I have not received any response. A package I ordered from ASOS was supposedly delivered on Tuesday and left by my dustbin on the driveway without my permission. However, upon returning home from work, I discovered that the parcel was not there. I have thoroughly searched my driveway and checked with my neighbors, but the package is nowhere to be found. This situation has caused me significant inconvenience as the items were meant for my upcoming holiday, and there is no time for me to reorder them now. I refuse to place a new order until I am refunded for the missing items. I am extremely frustrated with the lack of communication and assistance from the company over these past three days. I urge someone from Hermes to contact me promptly either via email at [redacted] or on my mobile at 07[redacted]13. Sincerely, Miss M.

Around a month ago, Studio arranged for a Hermes collection of a faulty item I was returning. Despite giving clear instructions for the parcel to be in my garage, the courier did not ring the doorbell or check inside. I have been in touch with Studio, and they assured me they escalated the issue to Hermes. It has been over 10 days now, and the parcel remains in my garage. Before the pandemic, my Hermes courier was efficient and would always ring the doorbell or use the garage for deliveries and collections. The current courier does not follow the same protocol and just leaves items at the doorstep without attempting to make contact. My address is 30 Deal Avenue, Seaford, BN25 3LJ. I would appreciate it if you could investigate why the parcel has not been collected.

I am inquiring about a parcel I was supposed to receive from eBay on May 12, [redacted]. According to the tracking number H01N6A[redacted], the item was delivered at 11:56, but I did not receive it. The photo provided as proof of delivery does not match my property; it appears to be the back of a van, not a secure porch as indicated. I have been attempting to contact MyHermes about this issue, but their automated system does not provide an option to report a delivery problem. eBay and the seller are unable to assist without formal proof of non-delivery, which I cannot obtain due to the reporting limitations. I appreciate any help in resolving this matter. Thank you, Neil.

I received a delivery today from VAN 70 to YO43 4TJ. I would like to file a formal complaint against the van driver for being rude and disrespectful. When I tried to talk to her, she threw the parcels past me onto the floor and gave no explanation. When I asked why she didn't communicate, she just stated it's where they had to be placed. Her response was dismissive and when I mentioned I would complain, she continued muttering as she left. Her behavior was unacceptable, and it has put me off using Hermes for deliveries in the future. Unfortunately, it seems impossible to reach anyone for a conversation, which reflects poorly on your company. Sincerely, C. Wild.

I have experienced ongoing issues with tracking my parcel HRM[redacted]5. Initially dispatched on 12/5/[redacted], it returned to me after over a month due to unexplained circumstances by Hermes. After re-labeling it and clearly marking it as "UK - Ireland" and "Books - Gift," it was dispatched again on 15/6, with the latest delivery date set for 24/6. The tracking showed a smooth journey until it reached the national hub on 16/6, where it remained for 5 days before reaching the International Hub on 21/6. On 22/6, it was processed and then received at a depot, potentially in Dublin. I am concerned whether it will be delivered by the deadline today, 24/6, or if it will once again return to my doorstep. I would appreciate any explanation or insight you can provide regarding the status and potential delivery of my parcel.

I placed an order for an expensive item from Bax Music. They've sent an email confirming that the parcel has been dispatched and gave me a valid Hermes tracking number. However, after checking the tracking, it seems that Hermes is still waiting for the parcel, making me concerned about a possible scam. I've tried to reach both Hermes and the vendor without success. Can anyone assist me with this issue? My tracking number is [redacted][redacted]. Thank you, Stuart G.

I discovered an unauthorized Hermes account linked to my email, which I did not create. Concerned that someone might misuse it for scams, I received a suspicious email notifying me of the newly made account at 2 am. Upon logging into the account and changing the password, I found it only contained my email and the name "dripgate hoe." Despite no financial or address details, I want the account closed for safety. Unfortunately, the online platforms offer limited help options, asking for parcel or tracking numbers I don't possess. Worried about potential misuse, I seek assistance in permanently shutting down this account to prevent any fraudulent activities.

I am rather upset with a recent delivery from SHEIN. I provided my address as 12 Forest Close, WR2 6BW. The tracking shows it as delivered, but upon checking the proof of delivery, it seems like the parcel was carelessly left outside in an unknown area. It appears to be nowhere near my specified address but on someone else's driveway. This negligence is unacceptable. I fear someone else might have received my package erroneously. Another Hermes delivery worth £80 is expected in a few days; I am concerned about facing a similar issue. I urge the responsible individual to retrieve my misplaced parcel and deliver it to the correct address promptly. This experience falls far from satisfactory service standards.

I have yet to locate my parcel, despite my eBay account indicating it was delivered to a "secure place" with no further details. This situation is incredibly frustrating as it has happened on multiple occasions. I am perplexed as to why my parcels are not being delivered to my address but are being left in undisclosed locations without any notification. I have been present at home, yet no delivery attempts were made. This lack of transparency on the delivery process is unacceptable. I am eager to address this issue with the customer service team due to a previous incident where a parcel went missing in December and was never resolved. I paid for an item valued over £30 that I never received, and the seller was unable to assist because the system indicated the parcel was delivered. The inconsistency in parcel deliveries needs to be explained promptly. Please reach out to me at your earliest convenience.

Hello, I am having an issue with a delivery marked as delivered on my eBay order. The tracking number provided suggests it was delivered on June 28, but I did not receive it. The seller, christophernorma..., is unfamiliar to me, and I am suspicious this might be a scam. Any assistance in resolving this with eBay would be greatly appreciated. Thank you, John.

Good afternoon, I have spent all day trying to return a parcel but faced challenges due to the ongoing situation. Unfortunately, even after finding an outlet, I was unable to return the item without a QR scan label. I kindly request that Hermes send me a digital QR scan label via email for the return. It would be beneficial if Hermes could expand their return outlets for convenience. I encountered another issue at a different outlet where the machine was not operational, despite another customer having a return label. Your prompt email reply would be appreciated. Thank you, Ms N.

I am frustrated with the recent delivery issues I've experienced. My parcels have arrived opened, with the delivery notes missing, compromising my personal information. This is the second time this has happened, and it has never occurred before, even after years of being a customer. I have had ongoing problems with the couriers leaving packages on my doorstep, despite assurances that it wouldn't happen again. I woke up on Sunday, the 4th, to find parcels left outside. If I hadn't gone out, they would have remained exposed or gone missing like four others in the past. Reporting these incidents and proving they were not delivered properly is inconvenient. Also, today, I received a parcel with a visible slit, and the delivery note was missing again. I shared this with Fiftyplus Catalogue as I needed the note to return an item. I am starting to question if there is some fraud happening with my name and address given that this is the second time a parcel arrived opened and missing the delivery note.

Hello, I've used your service before and found it to be very efficient. Now, I need to send multiple items from my address in Biggin Hill, Kent, TN16 3HG. I'd like them to be picked up from 55a Sutherland Avenue. Can you please provide me with information on your charges for picking up packages? Do you charge based on the number of packages on a weekly or monthly basis? If so, what are your best rates for collection from my address? Thank you.

I recently made a purchase from Ted Baker, and according to the Hermes website, my package is still being processed. However, I received a text notification today stating that the delivery was missed because no one was available to receive it. I was at the address at the specified time of delivery as indicated in the text, contrary to their claim. I find it disappointing that Hermes did not inform me when my package was actually out for delivery as their site still showed it as being processed. Now they are asking me to pay for a redelivery, which I believe is unfair as the issue lies with Hermes not updating me about the delivery status. I am hoping for a resolution where I can receive my package without incurring any additional fees.

I recently bought a Hermes delivery through My Parcel Delivery MPD0[redacted]-1-2. The parcel didn't make it to the recipient, and after contacting them, they informed me it was lost. Since I insured it for £60 but don't have a receipt due to it being a second-hand item from a few years ago, they won't compensate me. I'm frustrated by this situation and seeking clarity on the lost parcel handled by Hermes. Unfortunately, I can't access the Hermes label on my screen currently due to a corrupted PDF file. Given the transaction number provided and my email address: [redacted], I believe there should be a record in your computer system. Best regards, David Neil Mitchell

I am frustrated with the new process of returning parcels. It has become tedious and confusing. When asked for the last four digits of the tracking number, I input the information as requested, only to be informed that it could not be found. The introduction of the Holly page seems unnecessary. The inconsistency between using letters and numbers in tracking codes adds to the confusion. Please improve the system or consider using a different approach. The inconvenience may lead me to stop ordering altogether. Today, my Hermes delivery person arrived, and I was reluctant to accept the package. This dissatisfaction may result in a decrease in orders, prompting a reevaluation of customer feedback. With upcoming commitments, such as an interview and a presentation, I cannot afford to waste time on a malfunctioning system.

I recently purchased a print on eBay and it was supposed to arrive by June 22nd. After some issues with the delivery through Hermes, the package was found in Exeter. Hermes is supposed to deliver it to the original address for me to pick up at McColls in Sidmouth. There are two tracking numbers involved - the original one ([redacted][redacted]) and a new one for the second delivery attempt ([redacted][redacted]). Both tracking numbers have not shown any progress for 10 days. I have been struggling to get any real assistance from Hermes through their online system or their telephone service. I am eager to receive the print and inspect its condition. Hopefully, someone can assist me with this situation. Thank you. - K.

I purchased a total of 4 items from Wish, expecting delivery by yesterday, the 28th of July. However, the tracking information provided by Hermes has not been updated in about 6 days, with the message "we have it" displayed. Despite my attempts to contact Hermes via phone, I have been unsuccessful in reaching a human representative. The automated system has been unhelpful in providing any information on the whereabouts of my parcel. Repeatedly inputting my tracking number over the phone has yielded no results as it was not recognized. It seems like Hermes may have lost my parcel, and their customer service has been extremely disappointing. This situation is particularly frustrating for me as a young adult with limited financial resources. I urgently need to have a conversation with a real person regarding the status of my delivery.

Hello, I am writing about TRACKING NUMBER [redacted][redacted]. I recently purchased an item from John Lewis Plc and used Hermes for delivery. Unfortunately, the item was not delivered, but Paypal closed the case in favor of the seller based on Hermes confirming delivery. I have provided evidence to Paypal, such as a photo of my front door, to highlight that the image provided by Hermes does not match my front door. Paypal suggested reaching out to you before involving the Citizens Help Centre. If you could provide an email address, I can send you a photo of my front door at Sandstone House 33 Wallace Lane for comparison with the delivery image. Typically, I receive wonderful service from Hermes, including having items placed in my garden shed by a kind lady. I would greatly appreciate your help in resolving this issue. Regards, G.T.