Hi I arranged a return for the ******** paid for the courier to come pick the parcel up...
GetHuman5520857's Item Not Picked Up issue with Hermes.com from December 2020
Help with my Hermes.com issue
First: share to improve GetHuman5520857's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5520857 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman5520857's own words
Hi I arranged a return for the ******** paid for the courier to come pick the parcel up from my address and on the day the courier called but i was just in the back garden for about a minute so missed them they put a card through to say i needed to rearrange for the parcel to be picked up if still needed as in trying to do so with no avail my tracking number says that this parcel is no longer needed to be returned i have in no circumstances said i don't need this parcel returning. I've emailed, tried ringing tried chatting and can i get anybody to come pick this parcel up... no i can't even asked the courier who called the other day to take it and they wouldn't. I would like for this complaint to get sorted by picking this parcel up and returning it to the rite place. This is a really poor service and if i don't get the refund from it i will be holding you responsible. My name is Tracey Cotterill adress ** Calow Lane s** *ax. Tracking number **************** and PLEASE do not say its been returned as it as not. Thank you
GetHuman5520857 did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman5520857 fixed the problem
We are waiting for GetHuman5520857 to fix the problem and share the solution with the rest of us customers.
Please help with my Hermes.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.