Hi I arranged a return for the ******** paid for the courier to come pick the parcel up...

Hi I arranged a return for the ******** paid for the courier to come pick the parcel up from my address and on the day the courier called but i was just in the back garden for about a minute so missed them they put a card through to say i needed to rearrange for the parcel to be picked up if still needed as in trying to do so with no avail my tracking number says that this parcel is no longer needed to be returned i have in no circumstances said i don't need this parcel returning. I've emailed, tried ringing tried chatting and can i get anybody to come pick this parcel up... no i can't even asked the courier who called the other day to take it and they wouldn't. I would like for this complaint to get sorted by picking this parcel up and returning it to the rite place. This is a really poor service and if i don't get the refund from it i will be holding you responsible. My name is Tracey Cotterill adress ** Calow Lane s** *ax. Tracking number **************** and PLEASE do not say its been returned as it as not. Thank you