Hello,**I am trying to either send my package back to the sender or to a new London add...

GetHuman-drakeeve's customer service issue with Hermes.com from November 2020

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The issue in GetHuman-drakeeve's own words
Hello,**I am trying to either send my package back to the sender or to a new London address. I have been a victim of a phishing scam in which the receiver has sent me fake emails and fraudulent information. Is there any way that I can cancel the package being delivered or send it to an entirely new address? For the past * days, I have only been able to talk to a robot and it is extremely infuriating to have only a certain amount of phrases understood. Your website refers to calling a *: **** *** **** but that number only refers me back to the website. Some basic human interaction would improve your company by so much. At the moment I am extremely disappointed with how I am being treated as a customer because I feel like your FAQ gives no help and your lack of customer service is sad. I am not very willing to use Hermes again unless I see a change.

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Customer service issue
Reported by GetHuman-drakeeve
Nov 9th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 20004 others
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GetHuman-drakeeve started working on this issue
Nov 9th, 2020 9:01am

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