Hello,**I am trying to either send my package back to the sender or to a new London add...

GetHuman-drakeeve's customer service issue with Hermes.com from November 2020

2 views | 20004 similar | 0 following
Help with my Hermes.com issue
First: share to improve GetHuman-drakeeve's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-drakeeve's next move: call Hermes.com.
The best way to get your problem resolved is to tap the button below to start calling Hermes.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-drakeeve may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman-drakeeve's own words
Hello,**I am trying to either send my package back to the sender or to a new London address. I have been a victim of a phishing scam in which the receiver has sent me fake emails and fraudulent information. Is there any way that I can cancel the package being delivered or send it to an entirely new address? For the past * days, I have only been able to talk to a robot and it is extremely infuriating to have only a certain amount of phrases understood. Your website refers to calling a *: **** *** **** but that number only refers me back to the website. Some basic human interaction would improve your company by so much. At the moment I am extremely disappointed with how I am being treated as a customer because I feel like your FAQ gives no help and your lack of customer service is sad. I am not very willing to use Hermes again unless I see a change.

GetHuman-drakeeve did not yet indicate what Hermes.com should do to make this right.

How GetHuman-drakeeve fixed the problem

We are waiting for GetHuman-drakeeve to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-drakeeve fixes it.
This email address isn't valid

Hermes.com

Customer service issue
Reported by GetHuman-drakeeve
Nov 9th, 2020 - 9 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 20004 others
0 customers following this

Timeline

GetHuman-drakeeve started working on this issue
Nov 9th, 2020 9:01am

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies