Hi*I was expecting a parcel from Dorothy Perkins Bar Code: **************** which was...

GetHuman5162491's Track an Order issue with Hermes.com from August 2020

Help with my Hermes.com issue
Before contacting them, items GetHuman5162491 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman5162491's own words
Hi*I was expecting a parcel from Dorothy Perkins Bar Code: **************** which was being delivered by Hermes the address it was being delivered to was my work place and we only open Monday to Friday I received a email on Sunday ** July to say it was delivered at *.**pm I got in touch straight away to ask where it as been delivered to because my work is closed only to be told it as been delivered I kept asking to where as the address it was being delivered to is closed nobody was helpful in trying to resolve this, so I reported this to Dorothy Perkins who are taking it further this is not the first time this as happened Hermes doesn't seem to be bothered when their drivers mislay customers parcels and lie about where they have been delivered to. **Regards **Gaynor

GetHuman5162491 did not yet indicate what Hermes.com should do to make this right.

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Hermes.com

Track an Order issue
Reported by GetHuman5162491
Aug 14th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 20074 others
0 customers following this

Timeline

GetHuman5162491 started working on this issue
Aug 14th, 2020 10:56am
GetHuman5162491 shared this issue with others over email
Aug 14th, 2020 10:57am

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