Before contacting them, items GetHuman5047185 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman5047185's own words
I have not received my parcel from sports direct .. It arrived at Hermes depot on Satuday *th July ****.. it has not got any futher and still not with courier for delivery.. I have tracked but status remaims the same ... I am am not able to speak direct to Hermes or Sports Direct.. I have e- mailed Sports Direct but have had no reply.. I am both frustrated and concerned as this is a birthday present for my * year old grandson... the tracking number is:-**************** The items in parcel are football boots (personalised and shin pads.. The Sports Direct order number is:-SD************** Please can you help! I just want my order! Thank you * Kind Regards * Diane Eaton
GetHuman5047185 did not yet indicate what Hermes.com should do to make this right.
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