my parcel was taken to a Hermes collection point on ******* to be returned to amazon, i...

GetHuman4881108's Missing Item issue with Hermes.com from May 2020

Help with my Hermes.com issue
The issue in GetHuman4881108's own words
my parcel was taken to a Hermes collection point on ******* to be returned to amazon, it is still showing as undelivered when on ******* the tracking service shows it as on way back to sender. the number on the card given to me is P*******. Until it is returned I will not get the refund for the product (which was returned as the wrong item had been sent). Where is the parcel and when can I expect it to be delivered?

GetHuman4881108 did not yet indicate what Hermes.com should do to make this right.

How GetHuman4881108 fixed the problem
Contacted Amazon who have already received the item but didn't issue refund until I chased it up. Hermes tracking still doesn't show delivered. Impossible to get in touch with hermes
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Hermes.com

Missing Item issue
Reported by GetHuman4881108
May 28th, 2020 - 5 months ago
Fixed
GetHuman4881108 shared how to fix
Seen by 4 customers so far
Similar issue to 26287 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4881108 started working on this issue
May 28th 3:05pm
GetHuman4881108 confirmed the issue is fixed. Hooray!
May 28th 7:08pm

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