Hermes claimed to have delivered parcel left in porch. I do not have a porch.reported t...

GetHuman4130158's customer service issue with Hermes.com from December 2019

Help with my Hermes.com issue
First: share to improve GetHuman4130158's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4130158 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman4130158's own words
Hermes claimed to have delivered parcel left in porch. I do not have a porch.reported to seller who contacted Hermes. Then replied Hermes had investigated and had a statement from the courier stating they had contacted me and I had confirmed I had the package. I have never had any contact with Hermes or their courier. This means either the seller or Hermes are lying. So case closed and I am out of pocket

GetHuman4130158 did not yet indicate what Hermes.com should do to make this right.

I have an issue with Hermes.com too
How GetHuman4130158 fixed the problem

We are waiting for GetHuman4130158 to fix the problem and share the solution with the rest of us customers.

Please help with my Hermes.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.
How do I report a lost or missing item to Hermes.com?How do I track a Hermes parcel?What happens if I miss a Hermes delivery?What do I do if my item wasn't picked up by Hermes?How do I change the delivery address on my Hermes.com order?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Hermes courier said parcel delivered at **.** and left in porch. I do not have a...Got text saying parcel was delivered and left in porch dont have porchIt says my delivery was left in porch, I do not have a porch and there is no parc...Message saying parcels delivered & left in porch*I do not have a porch !!*Have no...
FIX: Parcels left in office next door *I had not advised this as a drop off & mess...Card was Left and claimed they had left the parcel in my porch but I don’t have a...They have left my parcel on a porch I do not have a porch I need my parcel by tom...I have a parcel with hermes they have tryed to deliver it an I was not in, they l...**************** parcel was not delivered as claimed no item on the porch no card...
FIX: Amazon arranged a replacement which I have now receivedHermes claim to have delivered to my address and have a signature. The parcel was...Hermes claim they have delivered * parcels to me on dec** with signiatures.*THEY...
Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Customer service issue
Reported by GetHuman4130158
Dec 20th, 2019 - a year ago
I have an issue with Hermes.com too
Not resolved
Seen by 11 customers so far
Similar issue to 28140 others
0 customers following this

Timeline

GetHuman4130158 started working on this issue
Dec 20th, 2019 8:57pm
GetHuman4130158 indicated the issue is not fixed yet.
Dec 21st, 2019 10:21am
GetHuman4130158 indicated the issue is not fixed yet.
Dec 21st, 2019 12:32pm
GetHuman4130158 indicated the issue is not fixed yet.
Dec 21st, 2019 12:33pm
GetHuman4130158 indicated the issue is not fixed yet.
Dec 23rd, 2019 9:53pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians