Hermes claimed to have delivered parcel left in porch. I do not have a porch.reported t...

GetHuman4130158's customer service issue with Hermes.com from December 2019

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The issue in GetHuman4130158's own words
Hermes claimed to have delivered parcel left in porch. I do not have a porch.reported to seller who contacted Hermes. Then replied Hermes had investigated and had a statement from the courier stating they had contacted me and I had confirmed I had the package. I have never had any contact with Hermes or their courier. This means either the seller or Hermes are lying. So case closed and I am out of pocket

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Hermes.com

Customer service issue
Reported by GetHuman4130158
Dec 20th, 2019 - 3 years ago
Not resolved
Seen by 36 customers so far
Similar issue to 28140 others
0 customers following this

Timeline

GetHuman4130158 started working on this issue
Dec 20th, 2019 8:57pm
GetHuman4130158 indicated the issue is not fixed yet.
Dec 21st, 2019 10:21am
GetHuman4130158 indicated the issue is not fixed yet.
Dec 21st, 2019 12:32pm
GetHuman4130158 indicated the issue is not fixed yet.
Dec 21st, 2019 12:33pm
GetHuman4130158 indicated the issue is not fixed yet.
Dec 23rd, 2019 9:53pm