The following is a transcript from my ebay buyer who has not recieved the parcel I sent...

GetHuman4092196's Missing Item issue with Hermes.com from December 2019

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The issue in GetHuman4092196's own words
The following is a transcript from my ebay buyer who has not recieved the parcel I sent to him. *The parcel contained a BARBOUR LODEN Wool Green Jacket Size C******cm XL*XXL, valued at £***.** Despite being a tracked delivery, the signature is not that of the intended recipient Gareth Saunders who was at work at the tracked time of the delivery. Therefore the signature has been forged and this is now deemed fraudulent activity that may become a police matter.*Tracking number *****************Date*Time*Status*********** ***:** *Delivered, signed by customer *********** ***:** *Due to be delivered today *********** ***:** *On its way to the courier *********** ***:** *Delay, please allow ** hours *********** ***:** *At the customers local depot *********** ***:** *At the national sorting hub *********** ***:** *Entered the Hermes network *********** ***:** *Collected from the ParcelShop *********** ***:** *Dropped off at the ParcelShop *********** ***:** *Order placed **Transcript from buyer*ebay as follows...*"Your buyer opened a request because their item hasn't arrived. It is important for you to respond by ** Dec ****."**"Hi Julian, thanks for getting back to me. I checked the app today with the tracking reference and it says it’s been delivered it even shows a scribble which certainly isn’t my signature as I’ve been at work all day until ****hrs. I’ll send you a picture of what I have my end. So you can chase them and see if they left it anywhere else! I’ve asked all my neighbours and they haven’t received it either.**I really hope they made a mistake and took it back with them! **If you hear anything please let me know.**Regards,***Gareth"**"Hi Julian.**I spoke to my two neighbours today who have confirmed they have not received a parcel. I know it’s not your fault but I will be of course looking for a refund. For the compensation you’ll be seeking from Hermes I am more than happy to prove I was at work for the entirety of that day and of course a copy of my signature. If you do require anything please let me know.**Regards,**Gareth"* *Please resolve this forthwith, either by completing the delivery or compensating me to the full amount so that my buyer can be re-imbursed. Thank you. Julian Lishman

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Hermes.com

Missing Item issue
Reported by GetHuman4092196
Dec 13th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 25653 others
0 customers following this

Timeline

GetHuman4092196 started working on this issue
Dec 13th, 2019 10:38pm

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