Hello, I suggest you train your staff to read & understand what a customer is explainin...

GetHuman4085293's customer service issue with Hermes.com from December 2019

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The issue in GetHuman4085293's own words
Hello, I suggest you train your staff to read & understand what a customer is explaining to them, I sent email yesterday, today a stupid reply was emailed to myself, it advised the parcel had been delivered to my address, Had they read that email I sent yesterday, they would have realised I was not the customer of that parcel, it was another courier helping out, who could not find the addressee on the package & left it in our bin, which left us with the hassle of trying to contact your company, only way to contact your company was via email, as phone number's gave message to look on the website & then abruptly cut me off, tried several of your phone numbers. **Unless I have an order or delivery from your company, I do not expect anyone else's packages to be dumped in my bin. **I hope that is very clear, otherwise I will make a formal complaint to your head office.**Yours sincerely *Miss K Hegarty *** - BS** *YG.

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Hermes.com

Customer service issue
Reported by GetHuman4085293
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 25650 others
0 customers following this
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Timeline

GetHuman4085293 started working on this issue
Dec 13th, 2019 10:31pm

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