Studio catalog dispatched my order to Hermes on the *rd of December, when I check the t...

GetHuman-anncamp's Track an Order issue with Hermes.com from December 2019

Help with my Hermes.com issue
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman-anncamp's own words
Studio catalog dispatched my order to Hermes on the *rd of December, when I check the tracking Hermes say they are expecting my package , does this mean Hermes don’t have it ? . I phoned Studio and they say Hermes has the package , I’m confused , can you tell me where my package is ( tracking number) **************** . Many thanks

GetHuman-anncamp did not yet indicate what Hermes.com should do to make this right.

How GetHuman-anncamp fixed the problem
I had a package dispatched from studio on the *rd Dec , Hermes website says they don’t have it , it was to be delivered on the *th Dec , tried to contact Hermes but couldn’t, terrible website not very helpful , there was one photo number but it was £* to call it , absolutely disgusting, studio and Hermes NEVER AGAIN .i finally got my package after *pm
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Hermes.com

Track an Order issue
Reported by GetHuman-anncamp
Dec 13th, 2019 - a year ago
Fixed
GetHuman-anncamp shared how to fix
Seen by 10 customers so far
Similar issue to 25272 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-anncamp started working on this issue
Dec 13th, 2019 8:51am
GetHuman-anncamp indicated the issue is not fixed yet.
Dec 13th, 2019 8:53am
GetHuman-anncamp indicated the issue is not fixed yet.
Dec 13th, 2019 8:53am
GetHuman-anncamp indicated the issue is not fixed yet.
Dec 13th, 2019 8:53am
GetHuman-anncamp confirmed the issue is fixed. Hooray!
Dec 14th, 2019 8:41am
GetHuman-anncamp confirmed the issue is fixed. Hooray!
Dec 14th, 2019 10:35am