Lost in Space!!!

GetHuman-jastman's Missing Item issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman-jastman's own words
Find out where my parcel was as not delivered as advised by Hermes ... Notification received that my parcel has been delivered yesterday, ***** at **.**pm and has been left in a safe place. I have looked everywhere and no sign of said parcel. Tracking ref ****************. Can someone look into please.**Derek Watson
Trying to get hold of anyone to speak to at Hermes is nearly impossible, customer service seems non existent.
Thankfully Chuma are sending a further order on the assumption that the original parcel will eventually end up with them at some point.
I have never had this problem with Hermes before but it seems if something goes wrong it goes really wrong. How do you manage to give a parcel for delivery to a delivery driver when they do not deliver to the address area, when it is returned to the depot it seems as if it could sit there for eternity!!
Tearing my hair out. So frustrating as it seems Hermes need to have better customer service which is available to customers and without a premium number!!
How GetHuman-jastman fixed the problem
I contacted the seller who advised that couriers now have to take a photo of where they have left a parcel. I was given the Hermes phone number used by the seller to contact Hermes and discovered that my parcel had been given to a courier who didn't deliver in my area, it was currently sitting back at the depot with no further action re delivery having been taken. Had I not rung them my parcel could have sat there indefinitely!. I have been assured that a further delivery date would be arranged, watch this space.
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Hermes helpline iro Chums parcel
Missing Item issue
Reported by GetHuman-jastman
Dec 12th, 2019 - 3 years ago
GetHuman-jastman shared how to fix
Seen by 5 customers so far
Similar issue to 24826 others
0 customers following this
Items needed
Email address on the account
Name on the account
Address on the account


GetHuman-jastman started working on this issue
Dec 12th, 2019 8:58am
GetHuman-jastman confirmed the issue is fixed. Hooray!
Dec 13th, 2019 2:05pm

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