Find out where my parcel was as not delivered as advised by Hermes ... Notification received that my parcel has been delivered yesterday, ***** at **.**pm and has been left in a safe place. I have looked everywhere and no sign of said parcel. Tracking ref ****************. Can someone look into please.**Derek Watson
Trying to get hold of anyone to speak to at Hermes is nearly impossible, customer service seems non existent.
Thankfully Chuma are sending a further order on the assumption that the original parcel will eventually end up with them at some point.
I have never had this problem with Hermes before but it seems if something goes wrong it goes really wrong. How do you manage to give a parcel for delivery to a delivery driver when they do not deliver to the address area, when it is returned to the depot it seems as if it could sit there for eternity!!
Tearing my hair out. So frustrating as it seems Hermes need to have better customer service which is available to customers and without a premium number!!