I received a text saying my parcel is out for delivery today. Then when i have checked...

GetHuman4078017's customer service issue with Hermes.com from December 2019

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The issue in GetHuman4078017's own words
I received a text saying my parcel is out for delivery today. Then when i have checked its now saying its back at depot ready to be sent. I need to know when it will arrive as i have stayed in all day waiting for the parcel for it not to turn up so it will now probably arrive on a day i have work.**I think its ridiculous that you cannot contact hermes and speak to an actual person in regards to this issue. Told on automated service to speak on live chat which cannot be found anywhere. **Awful service if I'm honest.

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Hermes.com

Customer service issue
Reported by GetHuman4078017
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 24545 others
0 customers following this
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Timeline

GetHuman4078017 started working on this issue
Dec 11th, 2019 2:23pm
GetHuman4078017 indicated the issue is not fixed yet.
Dec 11th, 2019 6:29pm
GetHuman4078017 indicated the issue is not fixed yet.
Dec 11th, 2019 6:29pm
GetHuman4078017 indicated the issue is not fixed yet.
Dec 11th, 2019 6:30pm
GetHuman4078017 indicated the issue is not fixed yet.
Dec 12th, 2019 2:26pm
GetHuman4078017 indicated the issue is not fixed yet.
Dec 12th, 2019 2:26pm
GetHuman4078017 indicated the issue is not fixed yet.
Dec 12th, 2019 2:26pm
GetHuman4078017 indicated the issue is not fixed yet.
Dec 12th, 2019 2:26pm
GetHuman4078017 indicated the issue is not fixed yet.
Dec 12th, 2019 2:26pm
GetHuman4078017 indicated the issue is not fixed yet.
Dec 12th, 2019 2:26pm
GetHuman4078017 indicated the issue is not fixed yet.
Dec 12th, 2019 2:27pm