Hermes say that they delivered my parcel yesterday at **:** hrs and they have a signatu...

GetHuman4038252's Missing Item issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman4038252's own words
Hermes say that they delivered my parcel yesterday at **:** hrs and they have a signature to prove it. The signature is illegible and there is no name associated. The GPS location is correct. The signature is not mine nor my husbands and we were both home at **:**. Our neighbors do not have the parcel. No note was left with us. Hermes tracking number is **** **** **** ****. Any help greatly appreciated. Thanks, Margaret Denton

GetHuman4038252 did not yet indicate what Hermes.com should do to make this right.

How GetHuman4038252 fixed the problem
We found the item under our boundary hedge. Our gates close at dusk and must have been closed when the delivery was made. Instead of opening the gate or pushing the call button the driver presumably put the parcel over the five foot high gate. He must then have signed his handset as having delivered it. It was *:** at night when we saw on the website that it had been delivered. We opened the gate to check with our neighbours and in doing so swept the package under the hedge. It was only after a diligent search in daylight we found it. Perhaps the driver was not able to understand the (obvious) call instructions on our gate? All's well that ends well! Thanks for your interest.
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Hermes.com

Missing Item issue
Reported by GetHuman4038252
Dec 4th, 2019 - a year ago
Fixed
GetHuman4038252 shared how to fix
Seen by 2 customers so far
Similar issue to 21185 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4038252 started working on this issue
Dec 4th, 2019 9:49am
GetHuman4038252 confirmed the issue is fixed. Hooray!
Dec 4th, 2019 3:55pm