Where’s my order. It’s not where you said it was!?

GetHuman-tandipap's customer service issue with Hermes.com from November 2019

Help with my Hermes.com issue
The issue in GetHuman-tandipap's own words
I am trying to find out where my parcel is. It’s not where Hermes have said they have left it. When I tried to ring them I was told the enquiry desk was closed. ... I have been told my parcel was delivered to my safe place at **.**. It is not there.
I was expecting my parcel for a break away from home next week.
I want my parcel delivered to my address ASAP.
I am a new customer so this is not giving me confidence in using Hermes again.
Spoken to the company I ordered the goods from, they rang Hermes to be told their “system” was down so they are going to ring me tomorrow!!
How GetHuman-tandipap fixed the problem
In my village we have two streets with the same name, one ends in Close (where I live) the other a Drive! As I was told my parcel had been delivered I guessed it might have gone to “Drive”. I rang them this morning and to my relief found that my parcel had been delivered to them yesterday. All has ended well but I don’t have Hermes to thank for it.
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Customer service issue
Reported by GetHuman-tandipap
Nov 6th, 2019 - a year ago
GetHuman-tandipap shared how to fix
Seen by 11 customers so far
Similar issue to 29816 others
0 customers following this
Items needed
Email address on the account
Name on the account
Address on the account


GetHuman-tandipap started working on this issue
Nov 6th, 2019 5:11pm
GetHuman-tandipap indicated the issue is not fixed yet.
Nov 6th, 2019 10:17pm
GetHuman-tandipap indicated the issue is not fixed yet.
Nov 6th, 2019 10:24pm
GetHuman-tandipap indicated the issue is not fixed yet.
Nov 6th, 2019 10:32pm
GetHuman-tandipap confirmed the issue is fixed. Hooray!
Nov 7th, 2019 5:46pm

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