Parcel due from grattan have waited all day. Watched tracking then suddenly the deliver...

GetHuman3849023's Missing Item issue with Hermes.com from October 2019

Help with my Hermes.com issue
The issue in GetHuman3849023's own words
Parcel due from grattan have waited all day. Watched tracking then suddenly the delivery changed to delivered but not to my house. I had a look at the signature on your tracking and it is nothing like mine. It is just a scribble and could be anyone’s. Parcel no. *****************.

GetHuman3849023 did not yet indicate what Hermes.com should do to make this right.

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How GetHuman3849023 fixed the problem
I was unable to contact Hermes by phone as they close at *pm so I rang my supplier Grattan who advised me to wait **hours and if no delivery to contact them again so they could initiate an enquiry. In the mean time * and a half hours later the driver delivered my parcel. I live on a large estate with only walkways and a main road beside the estate. The poor driver had to walk around the whole estate to find my home as there are no signs with house numbers. What an amazing driver. I have since complained to my local council to get the situation remedied.
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How do I report a lost or missing item to Hermes.com?How do I track a Hermes parcel?What happens if I miss a Hermes delivery?What do I do if my item wasn't picked up by Hermes?How do I change the delivery address on my Hermes.com order?
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On tracking app it says parcel was delivered at **:**, been at home all day waiti...tracking no **************** *we waited in all day for this parcel they changed d...I'm waiting for a parcel ** days, this morning the parcel was "due to be delivere...Hi,*I am waiting for a parcel from Grattan, Hermes attempted to deliver this on S...I am waiting on a parcel to be delivered which was due yesterday and the tracking...I was due a parcel today from grattan courier says they attempted to deliver toda...
FIX: It's not been fixed that's why I am e-mailing you for you to tell me what's g...Parcel due for delivery ****. Waited in all day - tracking said *-*pm. Tracking t...We have stayed in all day waiting for my parcel to be delivered tracking number...Parcel not being delivered on day stated.said it was delayed due to investigation...been waiting for a parcel all day and the tracking says it has been delayed
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Hermes.com

Missing Item issue
Reported by GetHuman3849023
Oct 29th, 2019 - 3 years ago
I have an issue with Hermes.com too
Fixed
GetHuman3849023 shared how to fix
Seen by 4 customers so far
Similar issue to 28330 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman3849023 started working on this issue
Oct 29th, 2019 5:23pm
GetHuman3849023 confirmed the issue is fixed. Hooray!
Oct 31st, 2019 8:57pm
GetHuman3849023 shared this issue with others over email
Nov 4th, 2019 3:54pm