Parcel due from grattan have waited all day. Watched tracking then suddenly the deliver...
GetHuman3849023's Missing Item issue with Hermes.com from October 2019
Help with my Hermes.com issue
The issue in GetHuman3849023's own words
Parcel due from grattan have waited all day. Watched tracking then suddenly the delivery changed to delivered but not to my house. I had a look at the signature on your tracking and it is nothing like mine. It is just a scribble and could be anyone’s. Parcel no. *****************.
GetHuman3849023 did not yet indicate what Hermes.com should do to make this right.
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How GetHuman3849023 fixed the problem
I was unable to contact Hermes by phone as they close at *pm so I rang my supplier Grattan who advised me to wait **hours and if no delivery to contact them again so they could initiate an enquiry. In the mean time * and a half hours later the driver delivered my parcel. I live on a large estate with only walkways and a main road beside the estate. The poor driver had to walk around the whole estate to find my home as there are no signs with house numbers. What an amazing driver. I have since complained to my local council to get the situation remedied.
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