I am writing to you to raise an issue about: Delivery**The issue that I have experience...

GetHuman-osia's customer service issue with Hermes.com from October 2019

Help with my Hermes.com issue
The issue in GetHuman-osia's own words
I am writing to you to raise an issue about: Delivery**The issue that I have experienced was: Im writing since I am being treated VERY unprofessionally! I am always having issues whenever something is to be delivered by your service! I have complained and reported and nothing has been done. I am sure the courier never comes and he is clearly lying about attempting to deliver. How dare he lie this way, he never leaves any note as he should after he tried to deliver.*Please check the record and parcels delivered to this address before you should be able to track that.**This is a total joke how im being treated with this particular parcel.*I have attached screenshots showing how the courier lies and how he acts by basically lying, never attempting to deliver and also SIGNING FOR IT when he never delivered it !!!!!!!!! this is unbelievable, rude and highly unprofessional.**How dare he lie and say its been delivered and then the next day I get message saying he will attempt to come ? How rude!**You had the parcel since the *th of october and now its **th and it is missing still!**I had to contact the sender already and have asked them to track it and also since its a subscription item, I have asked them to change the delivery address as i dont want to experience it each month!**This is a total joke. YOU NEED TO START TREATING CUSTOMERS WIRH RESPECT.**THIS HAS TO BE RESOLVED ASAP AS I HAVE MADE MANY COMPLAINTS FOR THAT SPECIFIC COURIER AND NOTHING AS BEEN DONE!!!!!***Malgorzata Kardynal**Parcel reference number : ****************** Rainsford Court**Rainsford Road*London*NW** *RJ

GetHuman-osia did not yet indicate what Hermes.com should do to make this right.

How GetHuman-osia fixed the problem
Well I had to chase it up million times to get them deliver it, probably my messages of writing an official conplainted scared them
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Customer service issue
Reported by GetHuman-osia
Oct 19th, 2019 - 3 years ago
GetHuman-osia shared how to fix
Seen by 11 customers so far
Similar issue to 26718 others
0 customers following this
Items needed
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GetHuman-osia started working on this issue
Oct 19th, 2019 10:13am
GetHuman-osia indicated the issue is not fixed yet.
Oct 19th, 2019 2:42pm
GetHuman-osia confirmed the issue is fixed. Hooray!
Oct 20th, 2019 10:34am

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