I ordered an Asos parcel for next day delivery which was supposed to come yesterday. I...
GetHuman-missforr's Missing Item issue with Hermes.com from October 2019
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The issue in GetHuman-missforr's own words
I ordered an Asos parcel for next day delivery which was supposed to come yesterday. I was told that it has arrived at my local depot and that the courier had the parcel. Someone was at home waiting for my parcel. No parcel turned up. I tracked my parcel to see that there has been a delay with my parcel. I need that parcel for today and I have received no update. I was not even texted or emailed to be told that my parcel would not be arriving yesterday. I have had to complain multiple times to you about your delivery service. The last two times your company has unfortunately been given the job of delivering my parcel it was been falsely signed for, my signature was forged and the parcel was like outside my front door in the open for anyone to take. No attempt to actually deliver my parcel to me directly was made, as I was always home to receive it and no one buzzed or knocked on my door. I will be taking this further I’m extremely angry, I was told that my complaint would be dealt with last time I can see it clearly hasn’t as the same delivery driver as the last * times was supposed to deliver my parcel yesterday. I can clearly see my complaint has not been dealt with at all and just ignored. I have attached a picture of what your website said when I attempted to track my parcel.
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Oct 19th, 2019 8:23am
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