I received an email saying my parcel would be delivered between **pm-**:**. Then at...

GetHuman3230538's Missing Item issue with Hermes.com from July 2019

Help with my Hermes.com issue
The issue in GetHuman3230538's own words
I received an email saying my parcel would be delivered between **pm-**:**. Then at **:** I received an email saying my parcel was delivered and signed for.*I have been waiting since **pm for this parcel and I can confirm nobody has come to my house to deliver anything! I haven’t received my parcel and certainly haven’t signed for it!*Where is it?!?! **I expect this to be resolved!!**Looking forward to your response*Tamara

GetHuman3230538 did not yet indicate what Hermes.com should do to make this right.

How GetHuman3230538 fixed the problem
The sender needs to give the parcels to the right address and not give it to a neighbour just because they’re neighbours and they also had deliveries BUT if that’s the case which is what happened with me, then at least leave a note through the letter box saying they left it with a neighbour. That’s the norm!!! Really not that hard ****
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Missing Item issue
Reported by GetHuman3230538
Jul 11th, 2019 - 2 years ago
GetHuman3230538 shared how to fix
Seen by 14 customers so far
Similar issue to 14774 others
0 customers following this
Items needed
Email address on the account
Name on the account
Address on the account


GetHuman3230538 started working on this issue
Jul 11th, 2019 2:45pm
GetHuman3230538 confirmed the issue is fixed. Hooray!
Jul 11th, 2019 11:08pm

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