I had an email stating my parcel was being delivered when I knew I wasn’t going to be h...

GetHuman-jacobdug's customer service issue with Hermes.com from June 2019

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The issue in GetHuman-jacobdug's own words
I had an email stating my parcel was being delivered when I knew I wasn’t going to be home I diverted the parcel to my neighbour. The Hermes delivery driver has forced my parcel through my door and the items are now ruined I have photos for evidence there’s a reason why I diverted the parcel for it to not be diverted. I have a post box on my wall which it clearly wasn’t going to fit in nor the letter box that was tapped up the driver has undone the tape and forced this item through my door which is now ruined and I’m now out of pocket so I want to know what my next steps are as this is an Hermes issue! If you could email me back that would be great
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Hermes.com

Customer service issue
Reported by GetHuman-jacobdug
Jun 13th, 2019 - 4 mons ago
I have an issue with Hermes.com too
Not resolved
Seen by 8 customers so far
Similar issue to 12264 others
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Timeline
GetHuman-jacobdug started working on this issue
Jun 13th 8:45am
GetHuman-jacobdug indicated the issue is not fixed yet.
Jun 13th 1:45pm
GetHuman-jacobdug indicated the issue is not fixed yet.
Jun 13th 2:50pm
GetHuman-jacobdug indicated the issue is not fixed yet.
Jun 14th 9:01am
GetHuman-jacobdug indicated the issue is not fixed yet.
Jun 14th 11:30am