Re* Tracking number ******************Dear Sir * Madam, i have purchased items via eBay...

GetHuman2885194's Missed Delivery issue with Hermes.com from May 2019

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The issue in GetHuman2885194's own words
Re* Tracking number ******************Dear Sir * Madam, i have purchased items via eBay almost a month ago which I am yet to receive. The seller has been responsive and helpful and provided tracking information for the item. She used the eBay shuttle via the Hermes Delivery network. The information states that the parcel was left in an outbuilding. I do not have an outbuilding! I am more than happy with the sellers attempts of resolution, she has responded promptly and also asked Ebay whether they can provide a refund or contact the courier to find out where the package was delivered as it clearly wasn’t delivered to my address as I do not have an outbuilding. I have also checked with neighbors (the parcel has not been delivered to any of my neighbors). Please can you respond to this issue, and advise to which address the above noted and tracked parcel was delivered or the status of which as it can’t have been sent to my property. Also has it been misplaced or sent back to the delivery office. Please advise ASAP. **Kind regards **Samantha
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Hermes.com

Missed Delivery issue
Reported by GetHuman2885194
May 8th, 2019 - a mon ago
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Timeline
GetHuman2885194 started working on this issue
May 8th 10:30am