Before contacting them, items GetHuman2615180 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2615180's own words
Barcode number **************** Hi I have spoke with the provider in regards to my order. I received no text or emails from Hermes to make me aware that my parcel was ‘attempted to be delivered’ and no card was left. I work at a ** hour reception and I was on that desk yesterday so there is no way the courier could have attempted to deliver but nobody was in. I understand they will try again today but I am worried the same thing is going to happen and not receive my parcel that I paid next day deliver for and is already a day late.
GetHuman2615180 did not yet indicate what Hermes.com should do to make this right.
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