Before contacting them, items GetHuman-suzymor may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-suzymor's own words
Hi,*I recieved an email on the **th feb saying my parcel had been delivered, it had not. I looked again at the tracking and it had another message saying they were unable to deliver. I changed my delivery preference to a safe place as I knew I wasn't going to be in. I have heard nothing since and am unsure if you are going to deliver again? *My tracking number is ******************If you could help that would be amazing as the tracking doesn't seem to know what's going on**Many thanks**Suzy
GetHuman-suzymor did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman-suzymor fixed the problem
We are waiting for GetHuman-suzymor to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.