Waiting on parcel*Tracking number *****************Your tracking system says you have h...

GetHuman2213011's customer service issue with Hermes.com from February 2019

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The issue in GetHuman2213011's own words
Trying to find my parcel ... Waiting on parcel*Tracking number *****************Your tracking system says you have had it at Edinburgh collection depot for weeks now*Your tracking system keeps telling me I should receive it within the next two days but it has been saying that for way too long a time*I am desperately waiting on this but can’t speak to anybody to get any help*Please can you advise
I have been receiving the same message on your tracking system saying I should get it in the next two days but it has been saying this for a long time now and still no contact or advice from Hermes *Very poor customer service and very frustrating for me *Please can u find my parcel and advise when or if I can expect to receive it I have used Hermes many times in the past but this is very poor customer service and if no resolution from Hermes I will have to consider other options in the future
I want my parcel and I would expect someone from Hermes to investigate and advise me quickly*I have been very patient to date
I have tried everything else I can to get Hermes to look into this but can’t get to speak to anyone regarding this issue*It’s totally frustrating and does not show Hermes in a very good light
I have an issue with Hermes.com too
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Hermes.com

Parcel delivery
Customer service issue
Reported by GetHuman2213011
Feb 15th, 2019 - 8 mons ago
I have an issue with Hermes.com too
Fixed
Seen by 2 customers so far
Similar issue to 3473 others
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman2213011 started working on this issue
Feb 15th 12:14pm
GetHuman2213011 indicated the issue is not fixed yet.
Feb 15th 12:17pm