I ordered a parcel from pretty little thing on the **th of December for it to be delive...

GetHuman-lucyisro's customer service issue with Hermes.com from January 2019

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The issue in GetHuman-lucyisro's own words
I ordered a parcel from pretty little thing on the **th of December for it to be delivered with next day delivery on the **th of December. The confirmation number was ********* and the hermes tracking number was ****************. The parcel was said to be left at hermes waiting for a courier to pick it for ages until the *rd January where I got an email saying the parcel had been delivered on **th December when it clearly hasn’t. I would like to be refunded for the money I have lost from the missing delivery. I have also tried to call and contact the hermes number but it won’t let me get through to them.
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Hermes.com

Customer service issue
Reported by GetHuman-lucyisro
Jan 4th, 2019 - 9 mons ago
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GetHuman-lucyisro started working on this issue
Jan 4th 7:38pm