I ordered a parcel from pretty little thing on the **th of December for it to be delive...

GetHuman-lucyisro's customer service issue with Hermes.com from January 2019

1887 similar
0 following
Help with my Hermes.com issue
First: share to improve GetHuman-lucyisro's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lucyisro's next move: call Hermes.com.
The best way to get your problem resolved is to tap the button below to start calling Hermes.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-lucyisro may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-lucyisro's own words
I ordered a parcel from pretty little thing on the **th of December for it to be delivered with next day delivery on the **th of December. The confirmation number was ********* and the hermes tracking number was ****************. The parcel was said to be left at hermes waiting for a courier to pick it for ages until the *rd January where I got an email saying the parcel had been delivered on **th December when it clearly hasn’t. I would like to be refunded for the money I have lost from the missing delivery. I have also tried to call and contact the hermes number but it won’t let me get through to them.
GetHuman-lucyisro did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman-lucyisro fixed the problem
We are waiting for GetHuman-lucyisro to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lucyisro fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lucyisro
Jan 4th, 2019 - 9 mons ago
I have an issue with Hermes.com too
Not resolved
Seen by 24 customers so far
Similar issue to 1887 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-lucyisro started working on this issue
Jan 4th 7:38pm