Before contacting them, items GetHuman-lucyisro may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-lucyisro's own words
I ordered a parcel from pretty little thing on the **th of December for it to be delivered with next day delivery on the **th of December. The confirmation number was ********* and the hermes tracking number was ****************. The parcel was said to be left at hermes waiting for a courier to pick it for ages until the *rd January where I got an email saying the parcel had been delivered on **th December when it clearly hasn’t. I would like to be refunded for the money I have lost from the missing delivery. I have also tried to call and contact the hermes number but it won’t let me get through to them.
GetHuman-lucyisro did not yet indicate what Hermes.com should do to make this right.
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